Eliana Dressel
Dayton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Motivated professional with a versatile background in education and health care. Recognized for delivering exceptional customer service and fostering positive relationships, ready to enhance student learning and support diverse needs.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Dayton Public Schools
Dayton, OH
08.2023 - Current
- Assisted teachers in implementing lesson plans and managing classroom activities.
- Supported students with diverse learning needs through individualized instruction and assistance.
- Fostered a positive learning environment by encouraging student engagement and participation.
- Collaborated with educational staff to develop teaching materials and resources.
- Organized and maintained electronic and physical filing systems for efficient document retrieval.
- Answered multi-line phone system and enthusiastically greeted callers.
Home Health Aide
Home Instead
Vandalia, OH
02.2024 - 07.2024
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and transportation, fostering independence and dignity.
- Administered medication and monitored vital signs, maintaining health standards and client well-being.
- Developed personalized care plans by collaborating with families and healthcare professionals.
Server/Restaurant Hostess
Texas Roadhouse
Huber Heights, OH
10.2021 - 08.2023
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Managed multiple tables efficiently while maintaining attention to detail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Hostess
Roosters
Huber Heights, OH
02.2020 - 09.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using OpenTable system for efficient seating arrangements.
- Coordinated with kitchen and service staff to optimize guest flow during peak hours.
- Trained new hosts on restaurant policies, customer service standards, and operational procedures.
Concession Stand Worker
Cinemark
Huber Heights, OH
05.2019 - 02.2020
- Operated point-of-sale systems to efficiently process customer transactions.
- Prepared and served food and beverages while adhering to health and safety standards.
- Managed inventory levels, ensuring stock availability during peak hours.
- Trained new employees on standard operating procedures and customer service techniques.
Education
General Studies
Sinclair Community College
Dayton, OH06-2029
High School Diploma -
Wayne High School
Huber Heights, OH05-2022
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Customer service
- Verbal and written communication
- Organization
- Patient care
- Strong work ethic
- Cash handling
- Guest engagement
- Strong multitasking
- Active learning
Timeline
Home Health Aide
Home Instead
02.2024 - 07.2024
Paraprofessional
Dayton Public Schools
08.2023 - Current
Server/Restaurant Hostess
Texas Roadhouse
10.2021 - 08.2023
Restaurant Hostess
Roosters
02.2020 - 09.2021
Concession Stand Worker
Cinemark
05.2019 - 02.2020
General Studies
Sinclair Community College
High School Diploma -
Wayne High School