Eliana Fernandez
Tampa,FL
Summary
Highly motivated and hardworking employee with customer service, multitasking, and time management abilities. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Retail Sales Manager
Pinch A Penny Pool Patio Spa
Orlando, FL
04.2020 - 12.2024
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Collaborated with team members to develop creative solutions for challenges.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers upon entering the store and provided assistance.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
EMT Certification - Emergency Medical Services
Seminole State College of Florida
Sanford, FL12-2024
EVOC Certification - Emergency Medical Services
Seminole State College of Florida
Sanford, FL10-2024
Associate of Arts -
Seminole State College of Florida
Sanford, FL07-2024
Skills
- Emergency vehicle operation
- Clear communication
- CPR and first aid
- Critical thinking
- Basic life support
- Empathy and compassion
- Problem-solving
- Customer engagement
Timeline
Retail Sales Manager
Pinch A Penny Pool Patio Spa
04.2020 - 12.2024
EMT Certification - Emergency Medical Services
Seminole State College of Florida
EVOC Certification - Emergency Medical Services
Seminole State College of Florida
Associate of Arts -
Seminole State College of Florida
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