Eliana Fernandez
Tampa,FL
Summary
Highly motivated and hardworking employee with customer service, multitasking, and time management abilities. Demonstrating clear communication and understanding of customers needs. Known for problem-solving abilities and devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Pinch A Penny Pool Patio Spa
02.2025 - Current
- Engaged in friendly conversations with customers to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended products to customers and explained the purpose of them.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Pinch A Penny Pool Patio Spa
04.2020 - 12.2024
- Kept calm and applied strong problem-solving skills to resolve conflicts.
- Collaborated with team members to develop creative solutions for challenges.
- Greeted customers upon entering the store and provided assistance.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted each customer and offered assistance in finding items to help boost customer satisfaction.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL07-2024
Skills
- Clear communication
- CPR and first aid
- Critical thinking
- Basic life support
- Empathy and compassion
- Problem-solving
- Customer engagement
Certification
- EMT Certification in Emergency Medical Services, Seminole State College of Florida, 12/2024
- EVOC Certification in Emergency Medical Services, Seminole State College of Florida, 10/2024
- Basic Life Support Certification, American Red Cross, 06/2024
Timeline
Associate
Pinch A Penny Pool Patio Spa
02.2025 - Current
Retail Sales Associate
Pinch A Penny Pool Patio Spa
04.2020 - 12.2024
Associate of Arts - General Studies
Seminole State College of Florida
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