Eliana Hecker
Summary
Reliable sales associate with great customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing high quality service. In-depth understanding of sales strategy and techniques.
Overview
3
3
years of professional experience
Work History
Coffee Shop Worker
Lefty's Coffee Co.
05.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Retail Sales Associate
Kahunas
07.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Used POS system to process sales, returns, online orders, and gift card activations
- Managed cash register after end of shift to balance and record accurate transactions
Busser
Solvang Restaurant
10.2021 - 03.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris
- Assisted servers in managing their sections effectively, providing timely water refills and bread service
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
Education
Santa Ynez Valley Union High School
05.2026
Skills
- Adaptable to change
- Time Management
- Excellent teamwork
- Cash Handling
- Maintaining cleanliness
- Store Opening and Closing
- Customer Service-Oriented
- Store maintenance
- Cleaning and sanitizing
- POS system operations
- Guest service management
- Food Preparation
- Order Taking
Timeline
Coffee Shop Worker
Lefty's Coffee Co.
05.2024 - Current
Retail Sales Associate
Kahunas
07.2023 - 04.2024
Busser
Solvang Restaurant
10.2021 - 03.2022
Santa Ynez Valley Union High School
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