Eliana Lafferty

.

• Assisted in training new staff members on proper apheresis techniques, Bone Marrow procedure and Donor screening contributing to overall team efficiency.
• Remained flexible to work highly variable schedule.
• Maintained confidentiality of all donor information to conform to HIPAA, and other regulatory standards.
• Collected and documented donor medical information such as blood pressure, weight, vital signs and medications.
• Preparing paperwork and supplies for Bone marrow Procedure.
• Centrifuged blood samples as outlined in clinical protocols.
• Addressed questions and concerns to educate donors on collection process and procedures.
• Performed venipunctures and finger sticks
• Monitored donors for adverse reactions post-venipuncture, ready to provide immediate care if needed.

• Enhanced donor experience through compassionate care and communication during blood donation.
• Performed apheresis collections according to established procedures, guidelines and contracts.
• Verified donor identification for proper sample collection.
• Remained flexible to work highly variable schedule.
• Addressed questions and concerns to educate donor on collection.
• Collected blood samples using vacutainer tubes, tourniquets, syringes and straight needles.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for donor.
• Adhered to HIPAA standards and maintained donor confidentiality in all interactions.

• Greeted customers and provided outstanding customer service.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
• Contributed to a positive work environment by collaborating with team members and offering support when needed.