Nakiah Smith
Wake Forest,US
Summary
Expertise in cleaning, maintaining and setting up lab equipment. Performs both technical and non-technical procedures. Committed to safely handling specimens and working according to set protocols.
Overview
5
5
years of professional experience
Work History
Apheresis Technician
The Blood Connection
Raleigh, NC
06.2023 - Current
- Prepared trima machines for apheresis procedures
- Maintained high standards of cleanliness and safety
- Assisted in donor recovery and care
- Ensures accurate screening, enhancing donor safety and donation quality
- Provide essential post-donation care, prioritizing donor comfort and recovery
- Perform phlebotomy, focusing on donor safety and experience.
Research Interviewer
Nielsen
Remote
03.2022 - 06.2023
- Conducting comprehensive phone interviews for Nielsen's radio station research
- Engaging potential respondents for seasonal surveys
- Maintaining a collaborative and supportive approach to encourage participation
- Utilizing innovative strategies to gain insightful data
- Effectively contributing to Nielsen's research quality and reach.
Patient Experience Coordinator
Science 37
Remote
08.2020 - 10.2020
- Coordinated patient interactions via phone, email, and chat for clinical studies at Science 37
- Ensured smooth communication for research participants
- Mastered multi-channel support tools
- Resolved participant queries effectively
- Boosted participant satisfaction and study engagement.
Call Center Specialist
Conduent
Raleigh, NC
02.2019 - 07.2020
- Leveraged extensive pharmaceutical knowledge to provide exceptional service
- Consistently ensured positive customer experiences
- Demonstrated strong communication skills in a call center environment
- Resolved complex customer issues effectively
- Boosted customer satisfaction rates through quality service.
Education
BBA in Healthcare Management -
American InterContinental University
05.2024
High School Diploma -
Junius H Rose High School
06.2015
Skills
- Patient Needs Assessment and Referral
- Verbal and Written Communication
- Patient Confidentiality and Data Security
- Quality Standards and Protocols
- Organized and Efficient
- Microsoft Office
- Caring and Empathetic
- 35 WPM Typing Speed
- Medical Terminology
- HIPAA
- Conflict management
- Documentation review
- Customer service
- Computer literacy
- Medical records
- Apheresis Procedures
- Donor Safety
- Post-Donation Care
- Blood collection
- Patient Care
Personal Information
Title: Phlebotomist
Timeline
Apheresis Technician
The Blood Connection
06.2023 - Current
Research Interviewer
Nielsen
03.2022 - 06.2023
Patient Experience Coordinator
Science 37
08.2020 - 10.2020
Call Center Specialist
Conduent
02.2019 - 07.2020
BBA in Healthcare Management -
American InterContinental University
High School Diploma -
Junius H Rose High School