Michelle Daniels
Wake Forest,NC
Summary
Accomplished healthcare professional with over 10 years of experience in outpatient, hospital, emergency department, cardiology, and laboratory settings. Expertise in patient registration, insurance verification, appointment scheduling, and medical record management. Proficient in electronic health records, including Epic and Maestro Care, ensuring accuracy in patient information. Knowledgeable in HIPAA regulations and committed to maintaining patient confidentiality while delivering exceptional service in fast-paced environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
CLINICAL SUPPORT TECHNICIAN I
UNC Health Outpatient Clinic
Raleigh, NC
03.2022 - Current
- Accurately document, update, and maintain patient information in Epic EHR while maintaining data integrity and confidentiality.
- Verify patient demographics and patient-generated health information to support accurate outpatient registration and clinical documentation.
- Review patient information and documentation for completeness and accuracy and communicate discrepancies to appropriate clinical staff.
- Coordinated with providers, clinical staff, and patients to facilitate efficient outpatient patient flow during visits.
- Educated patients on procedures, treatment expectations, preparation requirements, and clinic processes to enhance understanding.
- Respond professionally to patient questions and concerns while maintaining a high standard of customer service.
- Ensured accurate regulatory and procedural documentation for high-level disinfection and patient safety compliance.
- Demonstrate exceptional attention to detail while handling confidential patient information and completing time-sensitive documentation.
PATIENT SERVICE ASSOCIATE – CARDIOLOGY
Duke Health
11.2021 - 03.2022
- Managed front-desk operations and provided patient service support in a fast-paced outpatient cardiology environment.
- Registered patients for appointments and verified demographic information and insurance eligibility at check-in and check-out.
- Reviewed electronic health record alerts in Maestro Care, ensuring accuracy and completeness of patient information to support quality care.
- Collected co-payments and outstanding account balances while providing professional and respectful customer service.
- Scheduled patient appointments, diagnostic tests, and ancillary procedures according to provider and practice requirements.
- Coordinated referrals and assisted with authorization processes, facilitating timely access to scheduled services and procedures.
- Ensured required HIPAA and Medicare documentation was available and completed prior to patient visits.
- Answered multi-line telephone calls, triaged patient inquiries, and accurately routed messages to physicians, nurses, and appropriate departments.
- Communicated with patients, providers, nurses, and administrative staff to promptly resolve scheduling, registration, and documentation issues, enhancing patient experience.
- Demonstrated strong attention to detail when verifying insurance, demographics, appointments, referrals, and patient account information.
SPECIMEN COLLECTOR / OFFICE ADMINISTRATIVE
Aspirar Health
Cary, NC
10.2020 - 10.2021
- Registered new patients and updated existing patient records with a strong emphasis on accuracy and completeness.
- Verified patient demographics, insurance information, and coverage to support accurate registration and healthcare services.
- Reviewed patient information for discrepancies and obtained missing or updated information.
- Completed specimen requisitions and related documentation accurately in accordance with established procedures.
- Supported billing staff by securing missing patient and insurance information to ensure accurate billing processes.
- Coordinated specimen transportation and liaised with laboratory facilities to enhance timely processing of specimens.
- Maintained accurate patient records and protected confidential information in accordance with HIPAA requirements.
- Followed established policies and procedures to support regulatory compliance, quality, and patient safety.
- Verified patient information, documentation, and specimen requirements with strong attention to detail to uphold accuracy and compliance.
SECRETARY / NURSE AIDE II
WakeMed North Emergency Department
Raleigh, NC
03.2019 - 10.2020
- Managed patient intake, identity verification, registration, and administrative processing in a high-volume emergency department.
- Verified patient information and ensured accurate documentation throughout registration and patient care process to support continuity of care.
- Obtained medical records and coordinated secure information exchange with external healthcare facilities to facilitate timely patient treatment.
- Maintained treatment rooms and inventory according to established safety and infection prevention procedures.
- Answered multi-line telephone systems and communicated information accurately among patients, providers, departments, and outside facilities.
- Scanned, uploaded, indexed, and maintained patient documentation in Epic.
- Maintained patient confidentiality and adhered to HIPAA and organizational compliance requirements to protect patient rights and ensure regulatory adherence.
CLINICAL SUPPORT TECHNICIAN I / HEALTH UNIT CLERK
UNC Health Care
Chapel Hill, NC
10.2014 - 02.2019
- Coordinated patient admissions, transfers, and discharges using Epic EHR.
- Verified and maintained patient records and administrative documentation to ensure compliance and accuracy.
- Coordinated communication between patients, providers, nursing staff, and multiple hospital departments.
- Provided direct patient support while maintaining accurate and timely documentation.
- Reviewed documentation for completeness, accuracy, and compliance with established procedures.
- Coordinated communication between patients, providers, nursing staff, and departments to streamline care and enhance patient experience.
- Provided direct patient support while ensuring accurate and timely documentation to uphold care standards.
Nurse Aide I and Nurse Aide II
NEW HANOVER REGIONAL MEDICAL CENTER
Wilmington, NC
11.2012 - 09.2014
- Monitored vital signs and reported condition changes to nursing staff.
- Assisted patients with bathing, dressing, grooming, and mobility support.
- Repositioned patients to promote comfort, safety, and skin integrity.
- Documented care activities accurately in patient records.
Education
Bachelor's Degree - Health System Management
University of North Carolina at Charlotte
Charlotte, NC11.2026
Associate Degree - General Studies
Cape Fear Community College
Wilmington, NCSkills
- Outpatient services
- Patient registration
- Insurance verification
- Patient Demographic Verification
- Procedural Authorization Support
- Insurance & Account information
- Appointment Scheduling
- Ancillary Test & Procedure Scheduling
- Health records
- Electronic records
- Maestro Care
- Documentation Accuracy
- Record review
- Documentation integrity
- Discrepancy resolution
- HIPAA & Medicare Compliance
- Billing Coordination
- Provider communication
- Customer support
- Office applications
- Epic EHR Duke Maestro Care Electronic Medical Records (EMR) Registration systems Insurance Eligibility & Verification Referral workflows Microsoft Word, Excel, Outlook & PowerPoint Microsoft Teams Data Entry & Data Validation Medical Documentation Scheduling tools Multi-line phones Record management Compliance Review HIPAA documentation Account information
Certification
- SPICE – Statewide Program for Infection Control & Epidemiology, UNC Health Care
- Certified Nursing Assistant (CNA)
- Nurse Aide II (NA II)
- Basic Life Support (BLS)
- CPR Certification
Timeline
CLINICAL SUPPORT TECHNICIAN I
UNC Health Outpatient Clinic
03.2022 - Current
PATIENT SERVICE ASSOCIATE – CARDIOLOGY
Duke Health
11.2021 - 03.2022
SPECIMEN COLLECTOR / OFFICE ADMINISTRATIVE
Aspirar Health
10.2020 - 10.2021
SECRETARY / NURSE AIDE II
WakeMed North Emergency Department
03.2019 - 10.2020
CLINICAL SUPPORT TECHNICIAN I / HEALTH UNIT CLERK
UNC Health Care
10.2014 - 02.2019
Nurse Aide I and Nurse Aide II
NEW HANOVER REGIONAL MEDICAL CENTER
11.2012 - 09.2014
Associate Degree - General Studies
Cape Fear Community College
Bachelor's Degree - Health System Management
University of North Carolina at Charlotte