Donna Young
Memphis,TN
Summary
Detail-oriented Health Information Professional with two years of experience in data management and software applications, including CPRS, CTM, and EDIS. Skilled in time management and organization, ensuring accurate data and productivity. Committed to ongoing professional development, pursuing Registered Health Information Certification (RHIT) through AHIMA.
Overview
8
8
years of professional experience
Work History
Advance Medical Support Assistant
Memphis Veteran Administration Medical Center
Memphis, TN
05.2022 - Current
- Generating referrals for outpatient service across 20 healthcare categories verifying eligibility, determining programs within Community Medical Care.
- Generated referrals for outpatient services across 20 healthcare categories, verifying eligibility and determining appropriate programs within Community Medical Care.
- Screen/receive roughly 15 phone calls daily in a courteous and timely manner, determine the nature of requests and provide information desired following HIPAA guidelines and company compliance.
- Collaborate with clinicians, third party administrator (TPA) and community clinicians to obtain documentation and direction to further coordinate, plan, organize, and direct outpatient community care and complex outpatient diagnostic procedures.
- Collaborated with clinicians, third-party administrators (TPA), and community clinicians to obtain documentation and guidance for coordinating and organizing outpatient community care and complex diagnostic procedures.
- De-escalated client frustrations regarding organizational processes, facilitating smoother interactions and improved service delivery.
- Delivered essential support and healthcare to individuals within the community.
Medical Support Assistant
Memphis Veteran Administration Medical Center
Memphis, TN
10.2022 - 05.2022
- Independently performed a full range of assistance, clerical and executive support duties ensuring the delivery of prompt health care roughly 25 patients daily to the Emergency Room.
- Obtained sensitive information and coordinated medical information required to initiate patient care and service following HIPPA guidelines and company policies.
- Obtained sensitive information and coordinated medical information required to initiate patient care and service following HIPAA guidelines and company policies.
- Executed patient orders for admission, transfer, cancellation, rescheduling, and discharge based on system notifications and clinical advisement.
- Facilitated access to health resources for community members.
Medical Support Assistant
Memphis Veteran Administration Medical Center
Memphis, TN
10.2022 - 05.2022
- Independently performed a full range of assistance, clerical and executive support duties ensuring the delivery of prompt health care roughly 25 patients daily with in the Emergency Room.
- Answered incoming and transferred over 10 calls daily, referring all questions requiring immediate medical attention to appropriate health care team members.
- Obtained sensitive information and coordinated medical information required to initiate patient care and service following HIPPA guidelines and company policies.
- Executed orders to admit, transfer, cancel, reschedule and/or discharge patients based on system notifications or clinical direct advisement.
- Care in the Community
Inventory Accuracy Control Supervisor
Neovia Logistics – Trane, Inc.
Memphis, TN
02.2020 - 10.2020
- Assigned audit areas based on upcoming production orders; completed weekly and annual cycle counts of physical inventory; investigated inventory inaccuracies and implemented necessary adjustments.
- Ensured stock levels remained within specified limits by replenishment; monitored material expiration and developed plans to retain inventory integrity; supported production schedule by review of shipment schedules.
- Generated and disseminated data on inbound stock, backorders, slow-moving material, projected ending quantities, and actual balances to inform inventory management decisions.
- Balanced workload and team schedules to guarantee alignment with corporate goals; utilized Kronos for weekly schedule management, overtime, and time off requests.
Inventory Accuracy Control Supervisor
Neovia Logistics – Trane, Inc.
Memphis, TN
02.2020 - 10.2020
- Assigned audit areas based on upcoming production orders; completed weekly, and annual cycle count exercises of physical inventory; investigated inventory inaccuracies and completed appropriate adjustments.
- Ensured stock levels remained within specified limits by replenishment; monitored material expiration and developed plans to retain inventory integrity; support production schedule by review of shipment schedules.
- Generated and publicized data of inbound stock, backorders, slow moving material, projected ending quantities and actual balances.
- Balanced workload and team schedules to guarantee alignment with corporate goals; utilized Kronos for weekly schedule management, overtime, and time off requests.
Supply Chain Analyst
Compunnel Staffing – Cummins Inc.
Memphis, TN
04.2019 - 02.2020
- Formulated supply chain key performance reports for cross-functional teams with decisions on stock requirements, delivery schedules and production staffing requirements weekly for a team of 10 employees.
- Conducted quantity checks on thresholds, re-order points, and tracking signals to align inventory management with organizational goals.
- Generated daily reports highlighting opportunities to enhance supply chain processes and improve stock efficiency.
- Led internal and external benchmark analysis to ensure accuracy and reliability of analytics and reports.
Supply Chain Analyst
Compunnel Staffing – Cummins Inc.
Memphis, TN
04.2019 - 02.2020
- Formulated supply chain key performance reports for cross-functional teams with decisions on stock requirements, delivery schedules and production staffing requirements weekly for a team of 10 employees.
- Performed quantity checks on minimum and maximum thresholds, re-order points, and varying tracking signals to support the organizational goal.
- Updated daily reports identifying opportunities to optimize supply chain, stock efficiency and reduce overall material costs.
- Directed internal and external benchmark analysis to ensure data integrity of all analytics and reports weekly.
Education
Associates in Health Information Technology - Medical Billing And Coding
DeVry University
Chicago, IL10-2026
Masters of Science in Supply Chain Management and Logistics - Business Administration And Management
Kaplan University
Davenport, IA07-2010
Bachelor of Science in Organizational Leadership - Business Administration
University of Memphis
Memphis, TN10-2008
Skills
- CPT Scheduling
- Medical Terminology
- Medicare
- Outpatient Services
- Patient Service
- EHR management
- Medical Coding
- Documentation
- Health Information Data
- Data Analysis
- Data Collection
- Patient Registration
- Patient scheduling skills
- Patient care coordination
- Medical record assessment
- Record management
- Medical billing experience
- HIPAA compliance
- Communication
- Strong communication
- Detail Oriented
- Time Management
- Problem Solving
- Critical Thinking
- Leadership
- Training
- Coordinating
- Patient interaction
- Reliable team player
- Adaptable
- Data entry skills
- Data entry
- Patient scheduling skills
- EHR management
- Reliable team player
- Adaptable
- Data entry
Certifications And Credentials
Lean Six Sigma White Belt, Department of Veterans Affairs, Veteran Health Administration, 2025-01-01
Personal Information
Title: Medical Administrative Assistant
Timeline
Medical Support Assistant
Memphis Veteran Administration Medical Center
10.2022 - 05.2022
Medical Support Assistant
Memphis Veteran Administration Medical Center
10.2022 - 05.2022
Advance Medical Support Assistant
Memphis Veteran Administration Medical Center
05.2022 - Current
Inventory Accuracy Control Supervisor
Neovia Logistics – Trane, Inc.
02.2020 - 10.2020
Inventory Accuracy Control Supervisor
Neovia Logistics – Trane, Inc.
02.2020 - 10.2020
Supply Chain Analyst
Compunnel Staffing – Cummins Inc.
04.2019 - 02.2020
Supply Chain Analyst
Compunnel Staffing – Cummins Inc.
04.2019 - 02.2020
Associates in Health Information Technology - Medical Billing And Coding
DeVry University
Masters of Science in Supply Chain Management and Logistics - Business Administration And Management
Kaplan University
Bachelor of Science in Organizational Leadership - Business Administration
University of Memphis