Jonathan Castro
San Francisco,CA
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
8
8
years of professional experience
Work History
Advance Medical Support Assistant
Department of Veterans Affairs
05.2023 - Current
- Assist with patient calls, appointments, and medication refills, ensuring timely communication
- Manage clinic cancellations, profile maintenance, and electronic waitlist, optimizing clinic operations
- Record no-show information and schedule follow-up appointments per VA guidelines, enhancing patient care
- Utilize advanced patient systems (Vista R1, CPRS, Vista Scheduling, ICB) to support multiple clinics efficiently
- Perform receptionist duties, including patient check-ins and check-outs, maintaining smooth clinic flow
- Streamlined patient check-ins, enhancing clinic efficiency
- Ensured compliance with healthcare regulations through meticulous patient data management
- Explained healthcare delivery to customers, enhancing their understanding and satisfaction
Program Assistant Coordinator (Intern)
Operation Access
09.2022 - 05.2023
- Coordinated multilingual, culturally responsive health care in Spanish and English
- Assisted in health care coordination among community clinics, physicians, hospital systems, and community-based organizations
- Developed services for immigrant and disadvantaged populations
- Led team learning and development initiatives focused on diversity, equity, and inclusion
- Collaborated in developing communications materials and messages
Plan Based Enroller
CCHP
11.2019 - 01.2020
- Trained Certified Enrollment Counselor trainees, ensuring their readiness for certification
- Handled inquiries via phone, mail, and in-person, facilitating Covered California enrollments
- Generated regular reports and data submissions for Covered California and Healthy San Francisco
- Conducted marketing outreach to increase program awareness and participation
- Managed training for Enrollment Counselor trainees, ensuring high certification rates
Dental Assistant
U.S. Army
07.2016 - 09.2018
- Prepared dental materials and patients for procedures, ensuring readiness and comfort
- Recorded vital signs accurately, aiding in patient assessments
- Scheduled and managed appointments, maintaining precise dental records
- Adhered to infection-control protocols, safeguarding health of patients and staff
- Monitored clinic supplies, maintaining inventory efficiently
- Managed dental clinic inventory, ensuring optimal stock levels and equipment maintenance
- Implemented patient data management protocols, improving record accuracy and accessibility
Education
Master of Science - Health Informatics
University of San Diego
San Diego, CA05-2027
Bachelor of Science - Public Health
San Francisco State University
05.2023
High School Diploma -
High school
01.2013
Skills
- CPRS
- Vista Scheduling
- Vista R1
- Excel
- Word
- QuickBooks
- Spanish
- Organizational Skills
- Prioritization Skills
- Problem Solving
- Customer Service
- Patient communication
- Organizational growth
- HIPAA compliance
- Patient scheduling
- Patient care coordination
- Medical terminology
- Patient records maintenance
Languages
Spanish
Native or Bilingual
Timeline
Advance Medical Support Assistant
Department of Veterans Affairs
05.2023 - Current
Program Assistant Coordinator (Intern)
Operation Access
09.2022 - 05.2023
Plan Based Enroller
CCHP
11.2019 - 01.2020
Dental Assistant
U.S. Army
07.2016 - 09.2018
High School Diploma -
High school
Master of Science - Health Informatics
University of San Diego
Bachelor of Science - Public Health
San Francisco State University