Kadesha Wiley
Summary
Health Center Manager with over 19 years of extensive expertise in healthcare management, specializing in operational transformation and patient-centered care. Demonstrates a strong commitment to enhancing patient satisfaction and care quality through innovative strategies and effective team leadership. Proficient in customer service, quality assurance, and healthcare systems such as Epic and Vista, aiming to drive continued excellence and efficiency in health center operations.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
LEAD ADVANCE MEDICAL SUPPORT ASSISTANT (AMSA)
Department of Veteran Affairs
Hines
06.2021 - Current
- Assisted healthcare providers with patient scheduling and appointment management.
- Maintained accurate patient records in electronic health systems.
- Coordinated communication between patients and healthcare providers.
- Processed patient intake forms and verified insurance information.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Collaborated with team members to enhance patient care services.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Scheduled surgeries and procedures according to departmental policies and procedures.
- Prepared referral letters for specialist consultations following established protocols.
- Assisted with coding medical bills before submission to insurance companies.
- Entered codes, based on diagnosis to maintain accuracy for billing department.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
HEALTH CENTER MANAGER
Access Community Health Network
Chicago
05.2012 - 06.2021
- Managed health center operations, enhancing patient satisfaction and care quality.
- Led COVID-19 testing site, ensuring adherence to safety protocols.
- Trained staff in mental health response, improving crisis management.
- Implemented financial budgets, achieving operational efficiency.
- Conducted audits and system checks, maintaining policy compliance.
- Developed and implemented financial budgets, conducted daily audits, and performed system checks to ensure compliance with protocols and procedures.
- Fostered team cohesion through daily huddles and monthly staff meetings, promoting open communication and addressing operational challenges proactively.
- Obtained and sustained NCQA PCMH Level 3 certification, improving patient appointment times, satisfaction, and care quality through strategic enhancements.
- Provided comprehensive training in mental health crisis response, medical coding, and customer service, enhancing staff capabilities and patient care standards.
- Optimised financial budgets and conducted thorough audits, driving operational efficiency and maintaining rigorous policy compliance standards.
- Led staff in clinical duties, enhancing patient care quality and compliance with Joint Commission.
- Managed staff schedules, ensuring optimal clinic operations and efficient workflow.
- Coordinated referrals with accurate coding, improving process efficiency and patient satisfaction.
- Acted as manager in supervisor's absence, maintaining smooth operations and staff guidance.
- Collaborated with healthcare teams, facilitating access to care through secure communication channels.
- Led interdisciplinary team, coordinating patient care and staff duties. Fostered seamless communication between staff and management, enhancing operational efficiency.
TEAM LEADER/MA
Access Community Health Network
Chicago
03.2011 - 05.2012
- Coordinate patient care and schedule appointments with healthcare teams.
- Manage multi-line phone systems for efficient communication.
- Ensure timely closure of patient encounters with providers.
- Update patient demographics to improve contact accuracy.
- Promote Myhealthevet registration for enhanced patient access.
- Achieved Timekeeper Certification, streamlining administrative processes and improving departmental efficiency as a key collaborator with supervisors.
- Provide compassionate frontline healthcare services, setting a positive tone through effective communication with patients and staff via various channels.
- Maintain accurate patient demographic information, reducing incidence of returned mail and improving emergency contact capabilities.
Certified Medical Assistant
Access Community Health Network
Chicago
09.2006 - 05.2012
- Conducted lab work, ensuring accurate results and patient safety.
- Captured vital signs, improved patient care through precise assessments.
- Facilitated patient understanding of health information, enhancing outcomes.
- Scheduled appointments, optimizing clinic efficiency and patient satisfaction.
- Managed medical records, ensuring data accuracy and compliance.
- Conducted comprehensive patient care tasks including phlebotomy, immunisations, and vital sign monitoring. Maintained meticulous records and ensured accurate billing codes.
- Provided empathetic patient support, offering health information and ensuring understanding of clinical guidance.
- Facilitated access to appropriate resources for diverse health issues.
- Utilized advanced medical terminology and coding knowledge to analyse data, manage referrals, and optimise patient care continuity across multiple computer systems.
- Streamlined appointment scheduling and follow-up processes, enhancing patient engagement and clinic efficiency.
- Conducted thorough medication reconciliations at each visit.
- Streamlined appointment scheduling and follow-up processes, significantly improving patient engagement and reducing wait times across multiple departments.
- Assisted physicians with patient examinations and medical procedures.
- Conducted routine laboratory tests and ensured proper handling of specimens.
- Administered medications and vaccinations as directed by healthcare providers.
- Scheduled patient appointments and coordinated follow-up care effectively.
- Educated patients on treatment plans, medications, and preventive care options.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Certified Medical Assistant -
Olympia College
09.2024 - 09.2025
BACHELOR OF SCIENCE -
Olive Harvey College
Skills
- Leadership
- Healthcare Management
- Patient Care
- Staff Management
- Operational Transformation
- Joint Commission Regulations
- Budget Management
- Quality Assurance
- Medical Coding
- Customer Service
- Epic
- Microsoft Office
- Meditech
- Vatas
- Vista
- CPRS
- Medical billing and coding
Timeline
Certified Medical Assistant -
Olympia College
09.2024 - 09.2025
LEAD ADVANCE MEDICAL SUPPORT ASSISTANT (AMSA)
Department of Veteran Affairs
06.2021 - Current
HEALTH CENTER MANAGER
Access Community Health Network
05.2012 - 06.2021
TEAM LEADER/MA
Access Community Health Network
03.2011 - 05.2012
Certified Medical Assistant
Access Community Health Network
09.2006 - 05.2012
BACHELOR OF SCIENCE -
Olive Harvey College