Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Languages
Timeline
Generic

KATRISHA BROWN

MARINGOUIN,United States

Summary

Dependable, reliable, hardworking, self-starter, organized, trustworthy, team player, can work alone when needed. Leader, always willing to help in other departments, very fast learner, knowledgeable. Usually, the go to person to get the job done.

Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.

Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.

Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.

Results-driven Advanced Medical Support Assistant with 8 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.

Diligent AMSA with proven ability to manage patient records and coordinate appointments efficiently. Successfully streamlined administrative processes to enhance healthcare delivery and patient satisfaction. Demonstrated strong communication and organizational skills in fast-paced medical environments..

Results-driven Advanced Medical Support Assistant with 8 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.

Performance-focused AMSA offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.

Diligent AMSA with proven ability to manage patient records and coordinate appointments efficiently. Successfully streamlined administrative processes to enhance healthcare delivery and patient satisfaction. Demonstrated strong communication and organizational skills in fast-paced medical environments.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Reliable Medical Support professional with 8 years of experience in healthcare environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

31
31
years of professional experience

Work History

AMSA (Advance Medical Support Assistant)

Department of Veterans Affairs
05.2018 - Current
  • Ensure all diagnostic, special tests, procedures or return appointments are properly ordered in CPRS and Appointment Management (AM) Menu for patients assigned to a specified Patient Aligned Care Team (PACT)
  • Complete and properly order follow-up appointments using the AM Menu, according to the physician CPRS orders and assure that all overbooks are properly approved by the physician. No more than three (3) exceptions are acceptable during this rating period.
  • Confer with patients for suggested time and date of agreed upon next appointment
  • Complete patient check-outs in VISTA/CPRS the same day of visit, identify all data from the encounter, ambulatory procedures, and unscheduled visits. No more than three (3) exceptions per rating period
  • Sign and initial all orders noted in CPRS. Process provider's "Clerk" Text/Alert orders. No more than two (2) exceptions per rating period
  • Annotate all No-Show patients in VISTA and print/prepare letters for mailing on all No-Show patients by the end of each day. No more than three (3) exceptions per rating period
  • Coordinate appropriate appointment scheduling with the PACT Phone Pool, Consult Management or other areas, as needed. No more than three (3) exceptions per rating period
  • Inputs correct recall reminder information into VISTA/CPRS based on identified PACT plan to include follow-up labs, appointments and consults with no more than (2) two corrections per rating period
  • Reviews lists of consults pending for PACT to ensure care requested is provided with no more than (2) corrections per rating period
  • Reviews and reports to team all "No Action Taken" and "Incomplete" encounters at the end of each day in VISTA with no more than (3) exceptions per rating period
  • Gather all "No Action Taken" for each clinic on the corresponding team from VISTA and inform the physician of the status by the end of the day. No more than (3) exceptions per rating period
  • Ensure that eligibility and enrollment procedures are followed and review verification of enrollment prior to making an appointment. Complies with New Patient Registration requirements. No more than two (2) exception are acceptable during this rating period.
  • Ensure that insurance information, MEANS test data, and demographic data is current and visible per established policy and perform Check-in processes. No more than three (3) exceptions are acceptable during this rating period.
  • Scan appropriate forms daily into CPRS and link scanned documents to appropriate progress notes then forward the documents to the Release of Information Office
  • Implement special clinic processes related to appointment scheduling, special procedures or consult management. No more than three (3) exceptions are acceptable during this rating period.
  • Manages, scans, and receives documentation of outside care and coordinates with PACT provider with no more than (2) two exceptions per rating period
  • Ensures proper operation of ACD phones according to established procedures by logging on/offline at the beginning and end of each workday, with no more than (2) two corrections per rating period
  • Ensures proper routing of corresponding PACTs secure messages to teamlet with no more than (2) two corrections per rating period
  • Checks messages daily and follow-up with team members when necessary to ensure that messages do not change to an escalated status and complete all secure messages within 72 hours. No more than (3) three exceptions per rating period
  • Insurance Capture: Ensures appropriate insurance information is captured into the system at the time of check-in
  • Be courteous and polite when greeting customers (patients, employees, etc) in-person or responding to inquiry via telephone. No more than two (2) valid complaints will be acceptable during this rating period.
  • Consistently demonstrates concern when communicating with patients, by maintaining eye contact, presentation of listening skills and a polite tone of voice. No more than two (2) exceptions are acceptable during this rating period.
  • Adjusts communication style, method and tone of voice when responding to patients/customers based on age 18-54 and 55-89, and cognitive ability and/or physical impairments. Zero (0) exceptions during this rating period
  • Display courtesy toward fellow employees, support the mission and goals of the SLVHCS by assisting and/or providing a positive work environment
  • Participates in improving services delivered to patients by making recommendations for improvement in processes and administrative management of the patient
  • Identify major problems or unidentified people/personnel to Clinic Manager, RN Manager or Administrative Manager. No more than two (2) exceptions are acceptable during this rating period.
  • Provide proper directions to all patients, visitors, and employees concerning the location of all areas with the clinic or designated
  • Determining the nature of the call and assisting with communicating needs regarding, appointments, medication refills/renewals etc.
  • Prioritizing calls and making decisions on caller needs.
  • Utilizing computer technology to ensure continuity of care through accurate patient information.
  • Manage clinic cancelations and maintenance of profiles.
  • Perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
  • Maintains appointment schedules for one or more outpatient clinics.
  • Managing the electronic waitlist.
  • Verifying and updating demographics and insurance information.
  • Performing basic eligibility.
  • Entering no-show information.
  • Utilizing numerous advanced patient systems in support of multiple clinics.
  • Other related duties as assigned.
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
  • Advanced knowledge of technical healthcare process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient healthcare portals as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  • ACD Lines, switch board
  • Scheduling of VVC (Video Visit) appointments.
  • Assist with Dental scheduling.

Retail Parts Pro

Advance Auto Parts
05.2016 - 08.2018
  • Customer Service representative that handled customers complaints
  • Answered phones, provides information about products to customers.
  • Assisted with hiring, training and developing new employees.
  • Maintained an overall management style that follows company policies.
  • Optimized profits by controlling costs.
  • Processed orders, inventory, stocking, ordering of parts.
  • Alternator, battery and starter testing
  • Overseen 5-7 employees.
  • Overseen retail inventory.
  • Maintained Merchandise and a visual plan.
  • Maintained store to standard, including stocking and cleaning.
  • Completed tasks assigned and making sure fellow employee do the same.
  • Supervisor: Roy Wells (225-223-3101)

Assistant Manager

Super Stop, Inc
10.2006 - 11.2010
  • Directly supervise retail sales workers.
  • Management functions, such as daily paperwork etc.
  • Process orders, inventory, stocking, ordering of parts.
  • Alternator, battery and starter testing
  • Overseeing 5-7 employees
  • Overseeing retail inventory
  • Maintaining Merchandise and a visual plan
  • Maintaining store to standard, including stocking and cleaning
  • Completing tasks assigned and making sure fellow employee do the same.
  • Supporting store manager as needed
  • Providing leadership and direction to all employees
  • Resolving customer issues to their overall satisfaction
  • Ensuring company policies are followed.
  • Providing leadership and direction to all employees
  • Customer Service representative that handles customers complaints
  • Answer phones, provides information about products to customers.
  • Taking deposit to bank
  • Assist with hiring, training and developing new employees.
  • Maintaining an overall management style that follows company policies.
  • Optimizing profits by controlling costs
  • Lost prevention
  • Ensuring product availability and quality
  • Assisting customers whenever necessary
  • Opening/closing of the store
  • Supervisor: Joyce Whitfield (
  • Okay to contact this Supervisor: Yes

Customer Service Rep

AAFES Exchange
07.2000 - 10.2004
  • Layaways dept
  • Cashier
  • Daily paperwork
  • Stocking
  • Inventorying
  • Posting payments to customer accounts
  • Salary: 7.25 USD Bi-weekly
  • Hours per week: 40
  • Customer Service Rep (This is not a federal job)
  • Supervisor: Name (Phone#)
  • Okay to contact this Supervisor: Yes

Automated Logistical Specialist- 92A

US Army / US Army Reserve (PFC) HHC 14TH ENGINEER BATTALION
Fort Sill, OK, United States
01.1995 - 12.1996
  • Established and maintained stock records and other documents such as inventory, materiel control, accounting and supply reports.
  • Established and maintained automated and manual accounting records, posts receipts and turn ins and performs dues ins and dues outs accounting.
  • Corrected error and exception documents.
  • Maintained stock locator system and administers document control procedures.
  • Repaired and constructed fiberboard or wooden containers.
  • Constructed bins, shelving and other storage aids.
  • Performed prescribed load list (PLL) and shop stock list (SSL) duties in manual and automated supply applications.
  • Operated materiel handling equipment (MHE).
  • Performed accounting and sales functions in self-service supply.
  • Performed Standard Army Maintenance System Enhanced (SAMS-E) duties in automated applications.
  • Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
  • Unloaded, unpacked, visually inspected, counted, segregated, palletized and stored incoming supplies and equipment.
  • Packed, crated, stenciled, weighed and banded equipment and supplies.
  • Prepared, annotated and distributed shipping documents.
  • The break down and distribution of field rations.
  • Processed request and turn in documents at direct support level through warehousing section.
  • Processed inventories; surveyed and the warehousing documents.
  • Simplifies and standardizes the collection and use of maintenance data.
  • Improved readiness management and visibility by providing equipment status and asset data.
  • Raise the quality and accuracy of performance, cost, backlog, man-hour, and parts data through improved maintenance management.
  • Salary: 1500.00 USD Bi-weekly
  • Hours per week: 40 Grade: E-3
  • Supervisor: SFC GARLIC
  • Okay to contact this Supervisor: Yes

Education

Bryant Stratton College
05-2026

undefined

Virginia College
08-2013

undefined

Central High
05-1994

Skills

  • Type 60-80 wpm
  • Problem-Solving
  • Critical Thinking
  • Data Analysis
  • Project Management
  • Administrative

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Interests

I’m very family oriented, a sports mom, loves cooking, hanging out with family, playing cards, throwing horseshoes, volleyball, baseball, watching football etc always donating money to fundraiser’s and anything that has something to do with sports, educational etc for the kids I volunteer at games I’m over my family committee I help the less fortunate I make sure I give back to the community as much as possible

Languages

English
Full Professional

Timeline

AMSA (Advance Medical Support Assistant)

Department of Veterans Affairs
05.2018 - Current

Retail Parts Pro

Advance Auto Parts
05.2016 - 08.2018

Assistant Manager

Super Stop, Inc
10.2006 - 11.2010

Customer Service Rep

AAFES Exchange
07.2000 - 10.2004

Automated Logistical Specialist- 92A

US Army / US Army Reserve (PFC) HHC 14TH ENGINEER BATTALION
01.1995 - 12.1996

undefined

Central High

undefined

Virginia College

Bryant Stratton College