Errika Lewis
Reynoldsburg,OH
Summary
I am a Highly motivated and committed Medical professional with a proven history of superior performance at individual, team, and organizational levels.
I Possess an Associate Degree in medical office management/medical assistant. I have more than 30 years of experience in the medical field.
I have a Strong ability to multitask and prioritize workloads with little to no supervision. I am Proficient in problem-solving, research and have excellent oral and written skills. A detail-oriented professional looking to bring knowledgeable medical background and team-building skills to a deadline-driven environment.
My previous work experience includes training new hires in scheduling, documentation, and medical terminology.
I am currently, An AMSA in referral management (RCI) and the Acting Lead MSA in the PBS Contact Center. This position involves Supervising, training and directing MSA's and AMSA's to assure that accurate appointment management and scheduling procedures are followed.
I am proficient in several medical records software systems, including Cerner, Powerchart, Microsoft Teams, VATAS, and Epic.
I am conscientious in regard to the management of confidential records and appreciate the magnitude of its importance. I am excited to bring my culmination of decades of experience and education to your patient centered care environment.
Overview
31
31
years of professional experience
Work History
Acting Lead Medical Support Assistant/AMSA
Chalmers P. Wiley VA Ambulatory Care Center
Columbus, OH
04.2022 - Current
- Managed over 80 veterans calls per day seeking appointments with various Clinical departments
- Executed a full range of administrative and supervisory duties pertaining to conflict resolution for MSA Staff and Veterans.
- Composed a New Hire Training Manual to assist with orienting, training, staff development, and to assure proper workplace safety
- Initiated telephone calls to veterans to schedule RTC's (Return to clinic) and referral requests.
- Assist co-workers with questions regarding scheduling or rescheduling appointments.
- Used Cerner to maintain and record patient data and generate reports
- Area Coordinator of HAZ-COM ( Hazardous Communications)
- Assembled and updated Safety Data Sheet log (SDS).
- Supervised, Oriented and trained new staff on proper scheduling procedures and policies.
- Conducted monthly and quarterly EOC rounds to assure workplace safety.
- Ensure staff have current and up to date SOP's and scheduling Directives.
- Excellent communication skills, both verbal and written.
- Strong Ability to collaborate, communicate, and demonstrate customer service to internal and external customers.
- Well versed in leading patient support staff and empowering the team to collaborate and resolve problems within a complex systems environment.
- Mentored and oriented new hires, resulting in stronger staff development and increased productivity.
- Developed individualized training plans to achieve staff readiness.
- Monitored participant workflow and behaviors throughout training process.
- Advanced knowledge of medical terminology relating to access and care across multiple clinics, specialties, and/or community resources.
- Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
- Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
- Ability to provide staff development and training.
Certified Medical Assistant
Mount Carmel Health System Inc.
Columbus, OH
05.2012 - 04.2022
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Trained Schedulers on scheduling Device check appointment procedures, policies, and practices.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Researched and Collected and documented patient and staff medical information.
- Obtained client medical history, including medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring equipment needs, and identifying budget needs
- Submitting replenishment orders before depleted.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, trouble shooting technical issues and coordinating repairs.
- Responsible to triage pacemaker and ICD clinic for over 7,000 Mount Carmel Health System patients and 60 providers.
- Coordinate Device appointments with office visits
- Assist patients with home device checks
- Coordinate device care and transfer of care to other hospitals/Physician offices
- Coordinate patient appointments with outside device companies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed clerical duties such as word processing, data entry, answering phones and filing.
- Trained Patients and staff on use of pacemaker/ defibrillator medical equipment.
Medical Assistant
Nationwide Children's Hospital
Columbus, OH
05.1999 - 02.2012
- Obtained client medical history, including medication information, symptoms and allergies.
- Trained new Patient Care Assistants on hospital policies and procedures.
- Obtained pre- and post-treatment vital signs and weight.
- Directed patients to exam rooms, fielded questions and prepared them for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Administered Vaccines
- Administered Phlebotomy procedures
- Administered wound care
- Assisted with Evidence collection
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Medical Assistant
Grant Medical Center
Columbus, OH
05.1993 - 05.1999
- · Scheduled patient appointments
- Knowledge of leading patient support staff in clinic settings
- Obtained vital signs
- Obtained point of care testing
- Trained new Medical Residents on collection of samples and medical office practices and procedures.
- Skilled in managing or leading patient support staff in clinics while encouraging team members to collaborate and resolve problems.
- Oriented and trained new hires on office procedures, practices and point of care testing.
- Trained office staff on phone etiquette, documentation, obtaining and handling of medical records.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Experience With patient's with mental and behavior health issues to resolve hostile situations.
Medical Assistant
Metropolitan Family Care Inc.
Columbus, OH
11.1992 - 05.1993
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Immunizations
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Tested and recorded blood glucose levels.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed and recorded Vital Signs
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Associates Degree - Medical Assisting/Medical Office Management
Southern Ohio College
Columbus, OH 11.1992
Skills
- Electronic Health Records
- Supervising and Monitoring MSA and AMSA scheduling practices
- Orienting and training New Employees
- Medical Office Support
- Inventory and Supply Management
- Infection Control and Aseptic Procedures
- HAZ- COM
- EOC Rounds
- Scheduling
- Prioritizing stat orders
- Efficient and reliable team player
- Customer Service
- Conflict Resolution Ability
- Medical Terminology
- Administrative Support
Timeline
Acting Lead Medical Support Assistant/AMSA
Chalmers P. Wiley VA Ambulatory Care Center
04.2022 - Current
Certified Medical Assistant
Mount Carmel Health System Inc.
05.2012 - 04.2022
Medical Assistant
Nationwide Children's Hospital
05.1999 - 02.2012
Medical Assistant
Grant Medical Center
05.1993 - 05.1999
Medical Assistant
Metropolitan Family Care Inc.
11.1992 - 05.1993
Associates Degree - Medical Assisting/Medical Office Management
Southern Ohio College