SHIRLEY A. E. MORALES
Los Angeles,United States
Summary
Expert in military logistics and healthcare administration, combining strategic oversight with interdisciplinary collaboration. Developed operational plans that enhanced service delivery and team performance, ensuring effective patient care and regulatory adherence.
Overview
30
30
years of professional experience
Work History
Advance Medical Support Assistant (AMSA)
Veterans Affairs Greater Los Angeles Healthcare System
Sepulveda, CA
01.2025 - Current
- Collaborates within an interdisciplinary, coordinated care delivery environment (e.g., Patient-Aligned Care Team or other specialty services).
- Develops and maintains effective communication with patients, interdisciplinary teams, management, VA medical centers, and external agencies.
- Coordinated with patient care team to assess clinic utilization using Clinic Utilization Statistical Summary reports, identifying opportunities for enhanced service delivery.
- Monitored clinic setup to meet operational needs, implementing adjustments to optimize patient flow and satisfaction.
- Conducts daily reviews of active or pending medical consults, recall lists, and MHV secure messaging for accuracy and appropriate disposition.
- Independently organizes work, addressing scheduling issues and deviations based on knowledge of clinic policies, schedules, and provider preferences.
- Trains fellow MSAs on proper clinic operations and serve as a preceptor for developing MSAs.
- Provided supervisory contact information for reference and communication.
Commander, Student Detachment
William Beaumont Army Medical Center
El Paso, TX
08.2019 - 07.2021
- Successfully led and strategically directed teams of more than 300 personnel from diverse professional backgrounds.
- Managed health, welfare, discipline, and training of over three hundred soldiers, ensuring timely completion of Advanced Individual Training and maintaining worldwide deployable readiness.
- Directed, trained, and mentored newly enlisted personnel and officers across twenty-two medical programs, ensuring adherence to state, federal, and international regulations and rules of engagement.
- Implemented force-protection measures, military drug and alcohol policies, and sexual harassment and assault prevention programs; coordinated with local, state, and federal agencies to expedite investigations and gather incident data for optimal actions.
- Managed buildings, equipment and weapons systems worth over 1.2 billion dollars.
- Led continuous improvement initiatives aligned with network objectives and the overall strategic plan.
- Developed key operational initiatives to drive and sustain significant business growth.
- Assessed departmental performance metrics and collaborated with leadership to refine processes, procedures, and practices.
- Prepared the organization for projected demand through effective operational planning.
- Established and nurtured productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships through contract negotiations and conflict resolution.
- Coached senior managers to enhance policy enforcement and operational effectiveness, resulting in increased employee satisfaction and performance.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to ensure a safe work environment.
- Worked to enforce operating standards according to United States Army Training and Doctrine Command (TRADOC), Army Medical Department Activity (MEDDAC) and William Beaumont Army Medical Center Command.
- Supervisor: COL Chung Kathleen (410) 419-0345
Human Resources Officer
18th Medical Command, Deployment Support
Honolulu, HI
08.2016 - 06.2017
- Functioned as G1 Human Resources Officer for a multi-compo Medical Theater Enabling Command supporting the US Army Pacific Command (USARPAC).
- Provided support to the G1 and command on all human resources operations, including personnel readiness, management, replacement, and accounting.
- Oversaw and enforced HR knowledge management systems, strength management, accountability, the Professional Filler System (PROFIS), and Soldier Readiness Processing (SRP).
- Implemented performance review and motivation initiatives, fostering HR team engagement and alignment with organizational goals.
- Partnered with senior management to conduct benefits analyses and develop corrective action plans, ensuring accurate data capture for informed decision-making.
- Coordinated with senior leadership to address managerial requirements by integrating innovative solutions into business strategies.
- Established collaborative relationships with 9th Mission Support Command, United States Army Pacific, Human Resources Division, and Regional Health Command-Pacific to enhance operational synergy.
- Supervisor: Rachel Wienke (808) 226-7550
Chief Operations, Plan, Training Mobilization and Security
Army Medical Department Activity
11.2015 - 09.2016
- Assigned Chief of Plans, Training, Mobilization, and Security Division of a 22-bed hospital supporting the National Training Center (NTC) and Fort Irwin, CA, including a US Army Health Clinic at Yuma Proving Grounds, AZ and one Warrior Transition Unit at the Naval Medical Center San Diego, CA.
- Managed operations for the U.S. Army Health Clinic at Yuma Proving Ground, AZ, and the Warrior Transition Company at Naval Medical Center San Diego, CA, delivering health services to >11,000 eligible beneficiaries and 50,000 rotational soldiers at the Army National Training Center (NTC).
- Supervised 60 soldiers and 40 Department of Defense civilian personnel, fostering a cohesive team environment and ensuring operational readiness.
- Developed and executed emergency management and response operational plans; conducted disaster preparation exercises; liaised with healthcare facilities, municipal, state, federal, humanitarian, and emergency agencies to enhance Fort Irwin’s emergency preparedness.
- Oversaw patient administration, human resources, resource management, information management, logistics/facility management, planning, training, mobilization, security, nutrition care, safety, medical company, and public affairs functions.
- Ensured security measures for medical facilities and supplies, including proper temperature monitoring for medication storage, safeguarding patient health and compliance.
- Assistant to the Deputy Commander for Administration, Weed Army Community Hospital (WACH), National Training Center, and Fort Irwin.
- Functioned as the main point of contact for COL Wieman Jason concerning operational issues.
Executive Officer
B Company Warrior Transition Unit
San Diego, CA
11.2013 - 11.2014
- Oversaw daily management and guidance of 120 transitioning soldiers, 20 cadre members, and 10 Department of Defense civilians.
- Supervised all company logistics (S4) functions and acted as Company Budget Officer, safeguarding equipment and facilities valued at over $3 million.
- Managed Unit Status Reports for human resources and logistics, supporting organization’s compliance and readiness as Safety Officer and Voting Assistance Officer.
- Directed the Command Supply Discipline Program (CSDP), earning commendations during the 2014 MEDDAC ICI inspections for 100% supply compliance.
- Coordinated with 10 civilian volunteer organizations and integrated personnel across DoD, including U.S. Navy Safe Harbor Program and Marine Wounded Warrior Battalion, fostering collaboration among Wounded Warrior programs.
- Served as second-in-command during Company Commander's absence, ensuring continuity of operations.
Unit Supply Specialist and Automated Logistical Specialist
250th Expeditionary Military Intelligence Battalion
01.2002 - 01.2006
- Administered nine Army supply classes, aligning inventory management with mission objectives.
- Generated and processed unit and organizational supply documentation for equipment issue and turn-in, facilitating accurate inventory management.
- Performed manual and automated logistics operations, including receipt, storage, issuance, and traceability of supplies and equipment.
- Oversaw daily operations of warehouse inventory management, ensuring accurate tracking and organization of supplies.
- Acted as Battalion S-4 Noncommissioned Officer-in-Charge and subject-matter expert for recordkeeping, acquisition, logistics, and associated technologies.
- Executed troubleshooting initiatives and unscheduled maintenance tasks within field maintenance team, ensuring sustained operational readiness.
- Implemented control procedures to protect sensitive items, weapon systems, and ammunition.
- Conducted risk assessments to identify facility threats and vulnerabilities, pinpointing security deficiencies.
Unit Supply Specialist and Automated Logistical Specialist
524th Combat Support Battalion
, HI
01.1999 - 01.2002
- Oversaw administration of all nine Army supply classes to maintain alignment with mission objectives.
- Acted as Battalion S-4 Noncommissioned Officer-in-Charge and subject-matter expert for recordkeeping, acquisition, logistics, and associated technologies.
- Generated and processed all unit and organizational supply documentation for equipment issue and turn-in.
- Managed warehouse inventory processes to ensure accurate tracking and availability of supplies.
- Performed manual and automated logistics operations, including receipt, storage, issuance, and traceability of supplies and equipment.
- Led troubleshooting initiatives and unscheduled maintenance tasks in field maintenance team, enhancing operational readiness.
- Implemented control procedures to protect sensitive items, weapon systems, and ammunition.
- Conducted risk assessments to identify facility threats and vulnerabilities, pinpointing security deficiencies.
Unit Supply Specialist and Automated Logistical Specialist
227th General Supply (GS) Company
01.1996 - 01.1999
- Administered all nine Army supply classes, ensuring alignment with mission objectives.
- Generated and processed unit and organizational supply documentation for equipment issue and turn-in, ensuring compliance with regulatory standards.
- Performed manual and automated logistics operations, including receipt, storage, issuance, and traceability of supplies and equipment.
- Managed warehouse inventory processes to maintain stock levels and streamline operations.
- Acted as Battalion S-4 Noncommissioned Officer-in-Charge and subject-matter expert for recordkeeping, acquisition, logistics, and associated technologies.
- Executed troubleshooting initiatives and unscheduled maintenance tasks within field maintenance team, enhancing operational readiness.
- Implemented control procedures to protect sensitive items, weapon systems, and ammunition.
- Conducted risk assessments to identify facility threats and vulnerabilities, addressing security deficiencies to improve safety.
Education
Master degree - Business Administration
Trident International University
Chandler, AZ, United States12-2021
Bachelor degree - Psychology
Chaminade University
Honolulu, HI, United States12-2011
Skills
- EHR management
- Medical scheduling and coordination
- Appointment scheduling
- Patient care optimization
- Medical record management
- Healthcare compliance oversight
- Clinic utilization analysis
- Data analysis
- Patient communication
References
- Major Mendola Nash, 528th Hospital Center, Supervisor, (760) 524-4550, anash97300@gmail.com
- Chung Kathleen, William Beaumont Army Medical Center, Supervisor, (410) 419-0345, Kathycj10@yahoo.com
Languages
Spanish
Job Related Training
- Patient Administration Officer (70E)
- Medical Logistic Officer (70K)
- Human Resources Officer (OJT 70F)
- Health Services Administration Officer (70B)
- Automated Logistics Specialist (92A)
- Supply Technician (92Y)
- Certified Phlebotomist (Texas)
- Certified Administrative Medical Assistant (Texas)
- Psychology Technician
Timeline
Advance Medical Support Assistant (AMSA)
Veterans Affairs Greater Los Angeles Healthcare System
01.2025 - Current
Commander, Student Detachment
William Beaumont Army Medical Center
08.2019 - 07.2021
Human Resources Officer
18th Medical Command, Deployment Support
08.2016 - 06.2017
Chief Operations, Plan, Training Mobilization and Security
Army Medical Department Activity
11.2015 - 09.2016
Executive Officer
B Company Warrior Transition Unit
11.2013 - 11.2014
Unit Supply Specialist and Automated Logistical Specialist
250th Expeditionary Military Intelligence Battalion
01.2002 - 01.2006
Unit Supply Specialist and Automated Logistical Specialist
524th Combat Support Battalion
01.1999 - 01.2002
Unit Supply Specialist and Automated Logistical Specialist
227th General Supply (GS) Company
01.1996 - 01.1999
Master degree - Business Administration
Trident International University
Bachelor degree - Psychology
Chaminade University