Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Affiliations
References
Timeline
Generic

Rhonda Sullivan

Louisville,KY

Summary

Dedicated healthcare professional with 21 years of experience in delivering patient-centered care and training healthcare staff in hospital settings. Proven expertise in clinical procedures, patient safety, and team collaboration. String leadership skills with a focus on enhancing healthcare delivery through continuous improvement and staff development. Adept at navigating high-pressure environment while maintaining the hightest standards of care. Seeking to leverage extensive experience and knowledge in a challenging role that contributes to improved patient outcomes and operational efficiency

Overview

9
9
years of professional experience
1
1
Certification

Work History

Advance Medical Support Assistant

Veterans Health Administration VHA
Louisville, KY
02.2024 - Current
  • Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
  • Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
  • Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
  • Greeted patients upon arrival and directed them to their destination within the facility.
  • Assisted with the scheduling of patient appointments and follow-up visits.
  • Updated outdated patient information to maintain current records.
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
  • Enters veterans seeking emergent/urgent care, scheduling appointments accurately.
  • Communicates and interacts with patients in a manner that is appropriate to the cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
  • Assisted in training new employees in the organization's policies for the eye clinic.

Surgery Scheduling Coordinator

Baptist Hospital East
Louisville, KY
10.2022 - 10.2023
  • Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
  • Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
  • Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Prepared detailed summaries outlining expected costs associated with various surgical procedures.
  • Scheduled follow-up appointments according to post-operative protocols.
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
  • Worked closely with doctors' offices to coordinate patient referrals for surgery services.
  • Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Checked patient insurance and collected pre-authorizations from providers.

Referral Coordinator

Baptist Hospital East
Louisville, KY
10.2015 - 10.2022
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Provided excellent customer service to both internal and external customers.
  • Assisted in the development of referral processes and procedures.
  • Assisted in training new employees on the organization's policies for making referrals.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Developed productive working relationships with numerous insurance company representatives.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.

Education

High School Diploma -

Ballard High School
Louisville, KY
05-1999

Some College (No Degree) -

Spalding University
Louisville, KY

Skills

  • Strong communication abilities
  • Insurance company procedures understanding
  • Proficient in patient scheduling
  • Patient Communication
  • Communicating with patient families
  • Scheduling expertise
  • Checking in patients
  • Pre-authorization management
  • Multi-line phone proficiency
  • Referral tracking
  • Employee Training Program
  • Team building
  • Goal Setting
  • Linked in Learning- Leading with a Growth Mindset
  • Linked in Learning- Leadership Foundation

Languages

English
Professional

Certification

Linked in Learning-Leadership Foundation

Linked in Learning-Leading with a Growth Mindset

Affiliations

I am an compassionate and down to earth healthcare precessional with a natural ability to connect with patients and colleagues, fostering trust and a positive environment. Skilled in highlighting different aspects of life to deliver holistic and care support. Strong expertise in patient safety and team leadership, combined with a relatable and approachable demeanor. Seeking to leverage extensive experience and interpersonal skills in a role dedicated to enhance patient outcomes and healthcare delivery.

References

References available upon request.

Timeline

Advance Medical Support Assistant

Veterans Health Administration VHA
02.2024 - Current

Surgery Scheduling Coordinator

Baptist Hospital East
10.2022 - 10.2023

Referral Coordinator

Baptist Hospital East
10.2015 - 10.2022

High School Diploma -

Ballard High School

Some College (No Degree) -

Spalding University

Similar Profiles

  • Camilla Lanier

    Camilla LanierCamilla Lanier

    Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)

  • Eliakim Germain

    Eliakim GermainEliakim Germain

    Registered Respiratory Therapist GS 11 Step 04 at Veterans Health Administration VHARegistered Respiratory Therapist GS 11 Step 04 at Veterans Health Administration VHA

  • Will HELFRICH

    Will HELFRICHWill HELFRICH

    Senior Social Worker: BHIP at Veterans Health Administration VHASenior Social Worker: BHIP at Veterans Health Administration VHA

  • Lisa Hall

    Lisa HallLisa Hall

    Interior Designer at Veterans Health Administration VHAInterior Designer at Veterans Health Administration VHA

  • Christina Miller

    Christina MillerChristina Miller

    Medical Transportation Driver at H.I.SMedical Transportation Driver at H.I.S

CREATE PROFILE
Rhonda Sullivan