Twallie Hamilton
Memphis,US
Summary
Dynamic medical professional with extensive experience at Methodist Cancer Institute, excelling in patient coordination and administrative efficiency. Proven expertise in Cerner and IDX, coupled with exceptional communication skills, enhances patient access and satisfaction. Recognized for streamlining appointment processes, ensuring compliance with policies, and delivering outstanding customer service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Advance Medical Support Assistant
VA Medical Center Care in the Community (CITC)
Memphis, US
02.2024 - Current
- Coordinates and maintains overall patient flow.
- Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
- Receives patients and visitors in person or telephonically.
- Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.
- Initiates, completes, and verifies patient eligibility for benefits.
- Updates and verify insurance.
- Updates and verifies demographic information.
- Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Resolves complaints of local administrative nature and refers other complaints to appropriate authorities.
- Coordinates and schedules patient appointments, consultations and referrals with other clinics, specialties, and inter-facility as appropriate.
- Consult Management.
- Serves as coordinator for questions including interpretation of policy.
- Maintains patient's confidential records, copies, and file documentation.
- Scans and enters information into VISTA, CPRS.
Lead National Certified Medical Assistant
Methodist Cancer Institute (MCI Sickle Cell)
Memphis, US
01.2022 - 02.2024
- Effectively schedules diagnostic testing/procedures cases in the Diagnostic Book Schedule.
- Publishes documents specific data related to diagnostic testing.
- Assists the clinical providers in coordinating certain administrative details, appointment schedules and clinic consult services.
- Scheduled, rescheduled, and cancelled appointments based on patient's and staff's availability.
- Serves as a liaison between the physician offices and physician staff related to diagnostic testing.
- Registered patients by entering demographics and verify insurance new enrollments, election changes using the Cerner Application.
- Demonstrates professional work behavior and excellent customer service routinely in all interactions.
- Instructed patients on how to prepare for needed exam.
- Answer patient questions and concerns, assist needs and resolving problems.
- Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.
- Performs other duties as assigned or requested.
- Maintains confidentiality up to HIPPA standards.
- Prepares and maintains a variety of statistical reports, records, correspondence, and files related to assigned patients for insurance.
- Collaborate in an interdisciplinary coordinated care delivery environment.
- Coordinates with the patient care team to review the clinic utilization statics.
- Also set up the clinic for the effectively support of needs.
- Communicate effectively, triage, patients, and set up any necessary continue of care through management team, medical centers, and other agencies.
- Collaborate and communicate with medical clinicians, Psychiatrists, Nurse Practitioner, Medical Doctors, Physician Assistants, Social Workers, Pharmacists, and nursing staff to give great service to patients.
- Work electronically, by phone, in person, and in writing with internal and external patients in portal as it relates to access to care and promote using the portal for their information.
- Preceptor and train all oncoming associates in the clinic operations to develop great patient care.
- Daily review of active and pending consults, encounters, and nurse lines.
- Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians and Employees plans.
- Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operation and policy, schedules, provider’s preferences inpatient, and outpatient setting.
- Knowledge of medical terminology and ability to manage multiple activities.
- Perform phlebotomy functions such as blood and specimen collection and processing of these labs in accordance with all policies, rules and regulations of the laboratory, medical center and all regulatory agencies.
Quality Document Specialist
Nuance Virtual Medical Scribe
Burlington, US
06.2022 - 10.2022
- Administrator carries out benchmarking and audit activities for the DAX business in the healthcare documentation industry.
- Create structured charts based on the information gleaned from the conversation between the patient and the provider.
- These charts are then delivered to the provider for signature in the EHR.
- Audit and assess post-delivery charts of QDS to ensure adhering to the established standards.
- Coordinates internally on error grading standards and directives to ensure assessments are completed to the highest quality standards.
- Review providers specifications and highlight inconsistencies or lack of information.
- Provide advisory on alarming trends noted in category of errors and/or quality issues specific to client or quality documentation specialists.
- Provides advisory and education to the QDS through comments and feedback program in the Audit tool as part of improvement strategy.
Lead Certified Medical Assistant (FT) Preceptor
METHODIST UNIVERSITY SPECIALTY CLINIC (MTP)
Memphis, US
06.2015 - 02.2022
- Work with Attendants and Residents to provide support for the medical team.
- Assist in the supervision of work and performance of clinic staff and other support staff, as instructed, including input for performance reviews.
- Oversee and train new and existing staff along with the clinic manager.
- Assist with intake, financial screening, and set up for patient visits.
- Assist with the training of medical and lab assistant and volunteer staff on health education, and dispensary services.
- Assist including medication refill requests, specialty, and procedure referrals, pre and post clinic review.
- Review charts, lab test results and encounter forms for completeness and to access follow-ups as needed.
- Assist with clinic scheduling, problem solving, wait times, and other areas of concern to increase efficient and quality services.
- Assist with the coordination of work with the Preventative Health Coordinator and Immunization Coordinator for follow up on missed appointments, reminder calls, lost to care calls and high-risk referrals.
- Work with Nurse Manager to dispensary logs and storage to maintain quality assurance.
- Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
- Assist with other projects in specialty clinics such as Internal Medicine, CHF, General Surgery, Urology, Neurology, Neurosurgery, Plastics, ENT, Nephrology, and Orthopedics.
- Obtaining recording and interpreting all vital signs.
- Performing phlebotomy functions such as blood specimen collection and processing of the labs in accordance with all policies, rules and regulations of the laboratory, medical center, and all regulatory agencies.
- Conduct patient interviews and record necessary information.
- Operate and maintain medical instruments and equipment for diagnostic and treatment procedures.
- Perform controls for lab systems and interpreting accu-checks.
- Assessing procedures and by monitoring patient’s condition, administering medication, and monitoring and recording actions.
- Apply dressings and performing dressing changes and suture removal.
- Setting up all necessary accessories or supplies and advising other medical personnel of new equipment, accessories, or supplies.
- Perform medical procedures such as removing needles, ensuring proper cleaning, and performing minor maintenance and adjustments of equipment.
- Assess and treat conditions including sinus, respiratory infections, broken bones, lacerations, minor injuries, infectious disease, cystoscopy, biopsy, urodynamics, and other medical ailments.
- Maintains a customer base of regular, long-term patients.
Medical Assistant
GRADY MEMORIAL HOSPITAL
Atlanta, US
01.2013 - 10.2013
- Perform patient examination, which include the taking of patients’ temperature, pulse, blood pressure, administration of medication and injections, recording of symptoms and progress of patients on medical charts in EHR, and ordering, performing, and interpreting diagnostic tests.
- Review test results to identify abnormal findings.
- Maintains quality, safety, and/or infection control standards.
- Educates patients and/or families as to the nature of disease, provides instruction on proper care and treatment to manage illness or injuries.
Administrative Assistant
CAAP INC. Behavioral Health
Memphis, US
06.2000 - 12.2011
- Provide administrative support, which includes Human Resource Manager, to ensure efficient operation of the office.
- Carry out administrative duties such as filing, typing, copying, binding, scanning, dictation, reports, book travel arrangements, book conference calls, hotels and take accurate minutes of meetings.
- Supports Executive Director, managers, and employees through a variety of tasks related to organization and communication.
- Responsible for confidential and time sensitive material.
- Familiar with a variety of fields concepts, practices, and procedures.
Education
Associate Degree - Health Administration
University of Phoenix
Phoenix, AZ05.2011
Skills
- Written and verbal communication skills
- Cerner and IDX knowledge
- Power Chart and VCM usage
- Billing and insurance processes
- Accounts receivable handling
- Mainframe operations expertise
- Report generation capabilities
- Proficiency in Microsoft Office Suite
- dictation and scheduling abilities
- Patient access functions
- Adherence to policies and procedures
- Insurance analysis techniques
- Customer service focus
Affiliations
- University of Phoenix Alumni
- Concorde Career College Alumni
Timeline
Advance Medical Support Assistant
VA Medical Center Care in the Community (CITC)
02.2024 - Current
Quality Document Specialist
Nuance Virtual Medical Scribe
06.2022 - 10.2022
Lead National Certified Medical Assistant
Methodist Cancer Institute (MCI Sickle Cell)
01.2022 - 02.2024
Lead Certified Medical Assistant (FT) Preceptor
METHODIST UNIVERSITY SPECIALTY CLINIC (MTP)
06.2015 - 02.2022
Medical Assistant
GRADY MEMORIAL HOSPITAL
01.2013 - 10.2013
Administrative Assistant
CAAP INC. Behavioral Health
06.2000 - 12.2011
Associate Degree - Health Administration
University of Phoenix