Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Hampton

Memphis,United States

Summary

I'm a healthcare professional with several years of customer service experience who goes above and beyond with any task that I am given. I am willing to learn and will go above and beyond to get the best results within any position. I'm a hard worker, dedicated, and a very dependable medical professional. Skilled in providing exceptional customer service, problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with coworkers. I'm committed to continuous learning and growth within the medical and dental field, along with staying current with the appropriate skills and training needed to succeed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Methodist Healthcare
Memphis, TN
10.2020 - Current
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Processed referrals for specialist visits or diagnostic tests.
  • Prepared patient charts prior to each appointment.
  • Verified insurance coverage for each patient visit.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Assisted with referrals and prepared medical records for patients.
  • Scheduled appointments for patients via phone and in person.
  • Ordered and maintained supply inventory for medical office.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Dental Assistant

Dan Eason Family Dentistry
Memphis, TN
11.2017 - 05.2020
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Educated patients on proper oral hygiene techniques and habits.
  • Ordered supplies necessary for daily operations of the practice.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Sterilized instruments according to established guidelines and protocols.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Maintained a neat, clean and organized environment throughout the office.
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Established clean, sterile and welcoming environment for patients.

General Warehouse Associate

Nike
Memphis, TN
05.2015 - 11.2017
  • Assembled customer orders from stock and packaged them for shipment according to established procedures.
  • Maintained accurate records of all products shipped and received utilizing computerized tracking system.
  • Provided assistance to other departments when needed such as helping unload truck deliveries.
  • Performed cycle counts of product in inventory to maintain accurate stock levels and identified discrepancies for investigation.
  • Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
  • Repaired damaged packaging material when necessary to prepare items for shipping or storage.
  • Used pallet jacks to move items to and from warehouse locations.
  • Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Staged and sorted multiple types of products for loading.
  • Cleaned work area at the end of each shift, including sweeping floors and removing debris from dock area.

Education

Dental Assisting - Dental Assisting

Tennessee College Of Applied Technology
Memphis, TN
10-2017

High School Diploma

Memphis Business Academy High School
Memphis, TN
05-2015

Skills

  • Attention to Detail
  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • Insurance billing procedures
  • Appointment Scheduling
  • Insurance Verification
  • Schedule Management
  • Patient Referrals
  • Understanding of medical terminology
  • Multi-line telephone management
  • Knowledge of HIPAA regulations
  • Positive Attitude
  • Office Administration
  • Team Leadership
  • Patient Care
  • Verbal and written communication
  • Multitasking and prioritization
  • Phone and Email Etiquette

Certification

Registered Dental Assistant- Issued September-2017

CPR Certified- Issued September 2017

Timeline

Medical Office Assistant

Methodist Healthcare
10.2020 - Current

Dental Assistant

Dan Eason Family Dentistry
11.2017 - 05.2020

General Warehouse Associate

Nike
05.2015 - 11.2017

Dental Assisting - Dental Assisting

Tennessee College Of Applied Technology

High School Diploma

Memphis Business Academy High School

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Brianna Hampton