Renita L. Perkins
Newport News,VA
Summary
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Hampton-Newport News Community Service Board
09.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients, physicians, and insurance providers to ensure seamless operations.
- Maintained accurate electronic health records using Avatar to enhance data integrity.
- Assisting with service access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Answered phone calls and messages for 8 providers in a mental health medical clinic, scheduling appointments, and handling patient inquiries.
Office Associate V/CSA II
Hampton-Newport News Community Service Board
08.2023 - 09.2024
- Performs general administrative support functions
- Reviews and edits policy and procedure manuals
- Provides support, guidance, and assistance to individuals with intellectual disabilities
- Encourages independence in daily activities
- Assisted in the preparation of reports and presentations, contributing to informed decision-making processes.
Admin Technician
Newport News Department of Social Services
01.2023 - 10.2023
- Assisted clients applying for benefits
- Processed and screened benefit applications
- Conducted thorough assessments to determine client eligibility for social services programs.
- Collaborated with multidisciplinary teams to develop and implement service plans for clients.
Certified Medical Assistant
Riverside Surgical Specialists
09.2021 - 05.2022
- Performed Venipuncture
- Took and recorded vital signs
- Explained treatment protocols, and updated patient medical charts
- Prepared exam rooms and assisted with in-office procedures
- Completed prior authorizations for medications, and procedures
- Arranging referrals to other health care providers
- Assisted in preparing examination rooms, maintaining sterile environments for optimal patient outcomes.
Certified Medical Assistant
Riverside Center for Renal Medicine
07.2019 - 03.2020
- Collected urine samples for testing and processing through patient laboratories
- Documented patient medical history
- Scheduled procedures and obtained prior authorizations
Certified Medical Assistant/Patient Care Aide
Riverside Staffing Support
07.2014 - 10.2018
- Maintained patient confidence and protects operations by keeping information confidential
- Provided support to patients with mental health concerns
- Ensured patient safety by monitoring them for any abnormal behaviors and reporting to the nurse or physician on call
Certified Medical Assistant
Virginia Oncology Associates
01.2017 - 11.2017
- Explained treatment protocols to patients starting chemotherapy
- Maintained medication logs
- Explained new treatment drug therapy
Certified Medical Assistant
Sentara Family & Internal Medicine Physicians
09.2015 - 12.2016
- Recorded medical histories
- Maintained routine assessments of client behavioral and medical status while receiving opioid treatment
- Retrieved daily reports from the Prescription Monitoring Program to improve patient safety and reduce the risk of medication related overdoses
- Administered vaccines
Certified Medical Assistant/Bariatric Surgery Coordinator
Riverside Medical & Surgical Weight Loss Center
01.2012 - 07.2014
- Assisted patients with maintaining a healthy lifestyle after surgery
- Coordinated medical appointments and procedures for patient's preparing for surgery
- Explained post-surgical policies and procedures
- Maintained professional relationships with hospital admin, providers, and nurses.
- Established a rapport with patients
Hampton Roads Urology
10.2010 - 01.2012
- Responsible for securing specimens for laboratory testing
- Conducted urinalysis
Education
Bachelors - Education
Old Dominion University
09.2025
Associates Degree - Social Science
Thomas Nelson Community College
12.2018
Associate Degree of Applied Science - Medical Assisting
Medical Careers Institute
10.2010
Diploma - undefined
Warwick High School
06.2006
Skills
- Strong organizational skills
- Experienced in software utilization
- Problem-solving
- Knowledge of HIPAA compliance
- Attention to detail
- Positive attitude
- Detail-oriented data management
Certification
- Certified Medical Assistant (AAMA), American Association of Medical Assistants Inc., 2429457, 2026-07-31
- Adult and Pediatric First Aid/CPR/AED, American Red Cross, 2023-09-07, 2 Years
Timeline
Medical Office Assistant
Hampton-Newport News Community Service Board
09.2024 - Current
Office Associate V/CSA II
Hampton-Newport News Community Service Board
08.2023 - 09.2024
Admin Technician
Newport News Department of Social Services
01.2023 - 10.2023
Certified Medical Assistant
Riverside Surgical Specialists
09.2021 - 05.2022
Certified Medical Assistant
Riverside Center for Renal Medicine
07.2019 - 03.2020
Certified Medical Assistant
Virginia Oncology Associates
01.2017 - 11.2017
Certified Medical Assistant
Sentara Family & Internal Medicine Physicians
09.2015 - 12.2016
Certified Medical Assistant/Patient Care Aide
Riverside Staffing Support
07.2014 - 10.2018
Certified Medical Assistant/Bariatric Surgery Coordinator
Riverside Medical & Surgical Weight Loss Center
01.2012 - 07.2014
Hampton Roads Urology
10.2010 - 01.2012
Bachelors - Education
Old Dominion University
Associate Degree of Applied Science - Medical Assisting
Medical Careers Institute
Diploma - undefined
Warwick High School
Associates Degree - Social Science
Thomas Nelson Community College