Ildiko Nwaigwe
San Diego,CA
Summary
Dynamic individual with proven expertise in multitasking and problem-solving, recognized as a leader and peace maker. Excelled in HIPAA compliance and client service, enhancing customer satisfaction and operational efficiency. Skilled in computer applications, demonstrating a fast-learning ability and a 100% effective listening skill. Desire to grow within an organization and aid in expansion.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Eastridge Workforce Solutions
01.2021 - 04.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- operating office equipment
- utilizing computer programs
- presenting fabulous service
- communicating with pharmacy and clinics
Pharmacy Customer Service Representative
Sedona Staffing
03.2019 - 01.2021
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Specializing in Medicare Pre authorizations
Customer Service Representative
Staffmark
02.2015 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- received payments for accounts
- gave step by step instructions over the phone for troubleshooting technical problems.
Education
Associate of Arts - Education
Wake Technical Community College
Raleigh, NC07.2013
Skills
- Interpersonal communications
- phone etiquette
- Attention to detail
- Creativity
- Research
- Collaboration
- Self motivated
- Adapting to new environments
- Multitasking and Organization
- Computer literacy
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Medical Reception
- Medical Terminology
- Positive Attitude
- Understanding of medical terminology
- Insurance Verification
- 100% effective listening
- fast learner
Accomplishments
- Supervised a team
- Resolved issues with upset clients
- Medical and Dental operations Certificate
- completing Medical Assistant College
Languages
Spanish
Elementary
Interests
- Electronics and Circuit Building
- Supporting STEM education initiatives and mentorship programs
- Drone Piloting
- Web Development and Design
- Robotics
Timeline
Medical Office Assistant
Eastridge Workforce Solutions
01.2021 - 04.2024
Pharmacy Customer Service Representative
Sedona Staffing
03.2019 - 01.2021
Customer Service Representative
Staffmark
02.2015 - 01.2019
Associate of Arts - Education
Wake Technical Community College
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