Stephen Lyles

Delivered student-centered learning by implementing lesson plans across various subjects and grade levels.
Managed classroom environments to ensure a safe and productive learning atmosphere.
Collaborated with faculty to support educational goals and address student needs.
Utilized conflict resolution skills to handle behavioral challenges and foster a positive classroom culture.
Leveraged Microsoft Office Suite to prepare instructional materials and track student progress.

Led a team of customer service representatives, improving team performance by 20% through targeted training programs.
Streamlined operational processes using CRM software, enhancing response times and customer satisfaction.
Resolved escalated customer inquiries, applying conflict resolution and empathy to maintain high service standards.
Monitored performance metrics and implemented process improvement strategies to boost efficiency.
Trained staff on Microsoft Office Suite and CRM tools to ensure consistent operational success.

Supported operational management by optimizing workflows and reducing downtime by 15%.
Coordinated team schedules and resources to meet organizational goals and deadlines.
Used Adobe Acrobat and Microsoft Office to create reports, documentation, and training materials.
Fostered a collaborative environment, improving team morale and productivity.
Analyzed performance data to recommend and implement operational enhancements.

Conducted candidate interviews and resume evaluations to align talent with opportunities in the healthcare sector
Provided career counseling and facilitated job placements for over 1,000 healthcare professionals
Streamlined recruiting processes and improved the candidate experience
Monitored applicant tracking systems to meet hiring deadlines and ensure process efficiency