Ni-Yah Dalmacy
Wake Forest,NC
Summary
Healthcare professional trained in mental health curriculum with hands-on psychiatric patient care experience. Applies positive and negative reinforcement strategies to improve targeted behaviors. Maintains HIPAA-compliant documentation and supports treatment outcomes through effective communication with clinical staff.
Overview
1
1
Certification
4
4
years of professional experience
Work History
BEHAVIORAL HEALTH TECHNICIAN
Duke Regional Hospital
01.2025 - Current
- Provided direct care and supervision for patients in inpatient behavioral health setting.
- Used de-escalation skills and therapeutic communication to support patients during psychiatric crises.
- De-escalated agitated behavior using calm communication and crisis intervention skills.
- Observed patient behavior and emotional status to support safety and therapeutic milieu.
- Assessed patient behavior, reactions and responses to treatment plans.
- Recorded patient observations and reported significant changes to nursing and clinical staff.
- Worked with psychiatrists, nurses, social workers, and multidisciplinary healthcare teams to improve patient treatment outcomes.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
CNA I/CLINICAL SECRETARY
WakeMed Children's ED
01.2023 - 01.2025
- Supported healthcare providers in delivering quality care to pediatric patients in fast-paced emergency department.
- Recorded vital signs, patient observations, and clinical details to support accurate patient assessment.
- Provided compassionate communication and emotional support to patients and families during emergency situations.
- Maintained compliance with HIPAA regulations, infection control standards, and hospital policies while working with nurses, physicians, and interdisciplinary teams to promote positive patient outcomes.
- Coordinated patient appointments and managed scheduling systems to support timely access to care and compliance with healthcare regulations.
- Processed patient intake documents and medical correspondence while delivering professional customer service to improve patient experience.
- Assisted with patient transport between departments and supported activities of daily living and clinical procedures to improve workflow efficiency.
- Collected patient specimens and delivered them to laboratory staff.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC05-2027
Skills
- Crisis intervention
- Therapeutic communication
- Patient assessment
- Clinical documentation
- Patient Care
- Mental health support
- Emergency response
- Patient assessment techniques
- Patient advocacy
- Family support
Certification
- Certified Nursing Assistant
Timeline
BEHAVIORAL HEALTH TECHNICIAN
Duke Regional Hospital
01.2025 - Current
CNA I/CLINICAL SECRETARY
WakeMed Children's ED
01.2023 - 01.2025
Bachelor of Science - Psychology
North Carolina Central University