Eliana Lencina
Lubbock
Summary
Specialty in offering excellent communication, planning and prioritization skills demonstrated through 6 years of experience. Having opportunity of helping others excel whether it is in a financial aspect for members or in a working aspect as a team member.
Overview
7
7
years of professional experience
Work History
Loan Officer
Mountain America Credit Union
04.2023 - Current
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- During in branch time, had the opportunity to allow future MEO to shadow my member interactions and help teach them ways to excel in their member interactions
Relationship Banker
Bank of America
02.2021 - 03.2023
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Analyzed customers' financial information to deliver personalized account guidance.
Lead Teller
TCF National Bank
07.2020 - 01.2021
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Customer Service Representative
Optum Bank
02.2018 - 06.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Mentored a team of 5 different employees for call satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Olympus High School
Holladay, UT05-2018
Skills
- Relationship building and management
- Financial advising
- Sales expertise
- Financial services
Languages
Spanish
Native or Bilingual
Timeline
Loan Officer
Mountain America Credit Union
04.2023 - Current
Relationship Banker
Bank of America
02.2021 - 03.2023
Lead Teller
TCF National Bank
07.2020 - 01.2021
Customer Service Representative
Optum Bank
02.2018 - 06.2021
High School Diploma -
Olympus High School
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