ELIANA LOPEZ
Tia Juanitas Fish Camp
Bellmead,TX
1
Language
5
years of professional experience
Customer Service and Hospitality Professional with experience delivering high-quality service in fast-paced environments while managing high volumes of customer requests. Skilled in communication, problem-solving, teamwork, and time management, with a strong ability to adapt to changing needs and maintain smooth daily operations. Reliable and results-driven, committed to creating positive customer experiences, resolving concerns professionally, and contributing to overall team and company success.
Work History
Server
1 Year 1 Month- Provided exceptional service to high volume of daily customers.
- Greeted guests at Tia Juanita's Fish Camp with friendly, prompt table service.
- Took orders from customers accurately and in a timely manner.
- Handled guest requests and resolved service concerns with calm communication.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Baker
4 Months- Prepared cookie dough, frostings, and toppings according to Crumbl recipes and portion standards.
- Watched oven temperatures and bake times to support consistent cookie quality.
- Finished cookies with clean, precise decoration aligned with brand presentation standards.
- Kept workstations clean and sanitized while following food safety procedures.
- Helped with production scheduling to keep bakery operations on pace.
- Answered customer questions about products and gave personalized recommendations based on preferences.
- Improved production efficiency through strong time management and multitasking during busy periods.
Cashier
2 Years 7 Months- Processed cash, card, and mobile payments through point-of-sale systems.
- Processed cash, card, and mobile payments through point-of-sale system.
- Provided exceptional customer service to patrons through active listening and engagement, enhancing overall experience.
- Provided information to customers to assist with their inquiries. and provided store information.
- Resolved customer complaints professionally in accordance with company policy.
- Responded to phone inquiries regarding menu items, pricing, and order status, ensuring customer satisfaction.
- Provided information to customers to assist with your queries. and provided store information.
- Trained new team members on cash register operation and stock procedures, improving team efficiency and service quality.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Grocery Shopper
5 Months- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
- Staged completed orders in Walmart pickup areas for customer collection.
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
- • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- • Improved efficiency by organizing backroom storage areas for easy access. according to established guidelines.
- • Tracked sales data using computer systems such as POS registers.
Education
High School Diploma
Skills
Delivered reliable support with strong work habits.
Provided friendly service to create positive guest experiences.
Built rapport with guests through attentive engagement.
Supported fast-paced dining service during busy shifts.
Managed multiple tasks while staying organized.
Operated point of sale (POS) systems accurately.
Adapted quickly to changing priorities and shift needs.
Communicated clearly with team members and guests.
Remained calm and effective during pressure-heavy service periods.
Ability to learn and adapt fast at a pace.
Languages
Spanish
Limited Working
Timeline
Server
Tia Juanitas Fish Camp
09.2025 - CurrentRead More
Baker
Crumbl
03.2025 - 07.2025Read More
Grocery Shopper
Walmart
11.2022 - 04.2023Read More
Cashier
Wei Tasty Asian
01.2022 - 08.2024Read More
Premier High School of Waco
High School Diploma
Read More