Eliana Lopez Perez
Ocala,FL
Summary
Dedicated and hardworking bilingual professional with experience in corrections, retail, and restaurant service. Strong customer service, cash handling, attention to detail, and ability to excel in fast paced environments while maintaining confidentiality and professionalism. Proven ability in report writing and training new staff to maintain integrity and safety.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Correctional Officer
Florida Women's Reception Center
Ocala, Florida
12.2024 - Current
- Supervised inmate activities to ensure safety and compliance with facility regulations.
- Managed daily paperwork related to inmate behavior and incident reports efficiently.
- Trained new staff on safety protocols and emergency response procedures effectively.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Processed confidential mental health documents to support inmate care.
- Collaborated with mental health professionals to address inmate rehabilitation needs.
- Managed visitor sign-in procedures and maintained accurate visitation logs for security.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers.
Cashier
Publix
Ocala, Florida
10.2023 - 12.2024
- Managed cash, credit, and gift card transactions securely and accurately, ensuring customer trust.
- Processed customer transactions using cash register and point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Received customer payments promptly and provided accurate change.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Greeted customers, addressing questions about products and services to promote informed purchases.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
Server Trainer
Dennys Restaurant
Hazleton, Pennsylvania
07.2021 - 06.2023
- Facilitated hands-on training sessions in a fast-paced environment.
- Trained new servers on menu items and service protocols.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Collaborated with team members to enhance customer service techniques.
- Implemented feedback from trainees to improve training processes.
- Ensured compliance with health and safety standards during training.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Hazleton Area High School
Hazleton, PA06-2020
Skills
- Bilingual
- Report writing
- Emergency response
- Inmate management
- Document handling
- Crisis intervention
- Customer service
- Detail orientation
- Time management
- De-escalation techniques
- Inmate supervision
- Conflict resolution
- Situational awareness
- Work ethic
Certification
- Mental Health Requirements for Florida Department of Corrections
- Florida Department of Corrections Officer
Timeline
Correctional Officer
Florida Women's Reception Center
12.2024 - Current
Cashier
Publix
10.2023 - 12.2024
Server Trainer
Dennys Restaurant
07.2021 - 06.2023
High School Diploma -
Hazleton Area High School