Eliana Montes
Stockton,CA
Summary
Experienced Administrative Compliance Manager with extensive nonprofit and government background overseeing Human Resources, program compliance, and administrative operations. Proven leader skilled in policy development, employee relations, regulatory compliance, recruitment, and performance management. Adept at managing cross-functional teams, ensuring labor law compliance, and supporting organizational growth through strong operational and HR leadership.
Overview
16
16
years of professional experience
Work History
Admin Compliance Manager
PREVAIL
08.2022 - Current
- Oversee Human Resources and organizational compliance ensuring adherence to federal, state, and local labor regulations (EEO, ADA, FMLA, OSHA, and Department of Labor requirements).
- Supervise HR Coordinator and Grant Program Assistant while providing leadership and operational guidance.
- Manage recruitment, onboarding, employee relations, performance evaluations, disciplinary processes, and staff engagement initiatives.
- Maintain personnel records and oversee payroll and benefits administration ensuring accuracy and compliance.
- Develop and implement policies and procedures to align with organizational and funding requirements.
- Monitor program and fiscal compliance, prepare reports, analyze program data trends, and support funder monitoring visits.
- Collaborate with executive leadership and community partners to maintain strong stakeholder relationships.
Child Support Officer I
Department of Child Support Services
08.2021 - 08.2022
- Maintained case files and legal documentation related to child support enforcement.
- Established payment plans and monitored compliance with court orders.
- Applied state and federal regulations while managing high-volume caseloads and customer inquiries.
Crisis Intervention Specialist
Women’s Center – YFS
02.2016 - 08.2021
- Provided crisis intervention, advocacy, counseling, and referrals for survivors of domestic violence and sexual assault.
- Conducted intake assessments, facilitated support groups, and coordinated community outreach.
- Prepared detailed reports, case notes, and statistical data for program compliance.
Customer Service Representative
Check ‘n Go
07.2014 - 02.2016
- Delivered financial customer service, managed cash handling, and resolved customer concerns.
Clerk
United States Postal Service
10.2011 - 10.2013
- Processed and sorted mail ensuring compliance with federal handling procedures and delivery deadlines.
Assistant Manager
Rent-A-Center
07.2010 - 10.2011
- Managed sales operations, customer accounts, scheduling, and collections while supervising store operations.
Education
Medical Assistant Diploma -
Kaplan College
01-2007
High School Diploma - undefined
Franklin High School
01-2005
Skills
- Human Resources Management
- Regulatory & Program Compliance
- Employee Relations & Performance Management
- Policy Development & Implementation
- Recruitment & Onboarding
- Case Management
- Administrative Operations
- Data Reporting & Documentation
- Microsoft Office (Word, Excel, Outlook)
- Bilingual – Spanish
- Problem Solving & Conflict Resolution
Timeline
Admin Compliance Manager
PREVAIL
08.2022 - Current
Child Support Officer I
Department of Child Support Services
08.2021 - 08.2022
Crisis Intervention Specialist
Women’s Center – YFS
02.2016 - 08.2021
Customer Service Representative
Check ‘n Go
07.2014 - 02.2016
Clerk
United States Postal Service
10.2011 - 10.2013
Assistant Manager
Rent-A-Center
07.2010 - 10.2011
High School Diploma - undefined
Franklin High School
Medical Assistant Diploma -
Kaplan College