Eliana Robles
Delray Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance USA- United Healthcare
06.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
CEV Flooring LLC
12.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Collections Agent
Fusion BPO
08.2023 - 11.2023
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Mauricio Jose Troche
Abroad11.2011
Skills
- Product Knowledge
- Consultative Sales
- Report Generation
- Scheduling
- Data Entry
- Information Security
- Account Updating
- Complaint Resolution
- Live Chat Support
- Product and Service Solutions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Customer Service Representative
Teleperformance USA- United Healthcare
06.2024 - Current
Collections Agent
Fusion BPO
08.2023 - 11.2023
Customer Service Representative
CEV Flooring LLC
12.2022 - 12.2023
High School Diploma -
Mauricio Jose Troche