Eliana Thomas
Donaldson,AR
Summary
Dynamic barista with proven leadership at Coffee Records, enhancing customer satisfaction through exceptional service and relationship building. Skilled in cash handling and multitasking, I streamlined operations and fostered a positive environment, resulting in increased customer loyalty and repeat business. Committed to maintaining high standards in a fast-paced café setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Shift Manager
Coffee Records
Malvern, AR
01.2025 - Current
- Managed daily operations, ensuring efficient workflow and high-quality customer service.
- Instructed new baristas on coffee preparation techniques and customer engagement strategies.
- Enhanced customer satisfaction by providing high-quality beverages and efficient service.
- Facilitated employee development to ensure consistent performance across staff.
- Maintained orderly, well-stocked work areas to support continuous operations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Maintained a clean, safe, and comfortable café atmosphere through diligent attention to detail and adherence to health regulations.
- Handled cash transactions accurately and efficiently, ensuring proper accounting procedures were followed at all times.
- Increased business by establishing strong relationships with customers through friendly interactions and personalized service.
Lead Barista
Samantha’s Bakery & Cafe
Arkadelphia, AR
01.2024 - 11.2024
- Created high-standard espresso and specialty drinks customized for customer satisfaction.
- Upheld workstation cleanliness and structure to maintain smooth service operations.
- Managed cash register operations, ensuring precise transaction processing.
- Advised customers on optimal menu selections, highlighting signature pastries.
- Streamlined order fulfillment processes during peak hours to optimize service efficiency.
- Ensured positive dining experiences by fostering a friendly environment.
Education
High School Diploma -
Ouachita High School
Donaldson, ARSkills
Teamwork
Time management
Reliable
Multitasking abilities
Excellent communication
Customer satisfaction
Organizational skills
Relationship building
Problem-solving abilities
Cash handling
Certification
Nutrition Science & Dietetics - 2024
Human & Social Services - 2024
Food Safety Training - 2023
Mandated Reporter - 2022
Timeline
Barista Shift Manager
Coffee Records
01.2025 - Current
Lead Barista
Samantha’s Bakery & Cafe
01.2024 - 11.2024
High School Diploma -
Ouachita High School