Eliana Vela

Reviewed fee assistance applications and electronic records to ensure compliance with eligibility requirements, internal processes and timelines.

Tracked errors and reported accuracy to leadership.

Prepared and lead team meetings.

Interacted with cross team colleagues as expert resource.

Served on two company committees.

Processed significant number of applications daily. Communicated effectively with external customer and internal staff.

Used strong knowledge of program to complete files and resolve issues.

• Charted on each patient daily.
• Participated in patient education, helping to reinforce concepts and treatment plans.
• Took and monitored vital signs, administered medications, and managed patient behavior.
• Treated clients and families with respect and dignity.