Eliana Munoz

• Led a diverse group of 10-15 college students, utilizing strong communication and interpersonal skills to foster 80%+ weekly attendance and create a collaborative environment.
• Provided 50+ hours of one-on-one mentorship, offering personalized guidance and support, showcasing client relationship management and active listening, improving group retention to 80%.
• Coordinated 5+ social and volunteer events per semester, managing logistics to ensure 100% successful execution, strengthening relationships and fostering community involvement.

• Managed classrooms of 25-35 high school students across 7 different periods daily, ensuring 100% lesson plan completion while maintaining a structured and engaging learning environment.
• Adapted quickly to various high school subjects and grade levels, demonstrating problem-solving and flexibility in dynamic educational settings.
• Communicated effectively with students, faculty, and staff, fostering a positive classroom atmosphere that encouraged participation and respect.

• Assisted 100+ customers per week with inquiries, substitutions, and special requests, improving satisfaction and building brand loyalty.
• Resolved 95%+ of customer issues independently, leveraging problem-solving skills to provide quick and effective solutions.
• Collaborated with cross-functional teams to reduce order processing time by 20%, improving efficiency and reducing errors.

• Assisted 20+ customers per shift in selecting the right footwear, contributing to a 10-15% increase in department sales through product recommendations and needs
  assessments.
• Supported the store in achieving or exceeding weekly sales goals, working efficiently with team members to optimize customer service during peak hours.
• Maintained an organized sales floor, handling 200+ pairs of shoes per shift, ensuring proper stock levels, and creating an easy-to-navigate shopping experience.
• Helped reduce shrinkage by 10% by actively monitoring store activity, identifying potential theft risks, and enforcing loss prevention protocols.

Relevant Coursework: Strategic Management, Human Resource Management, Employee Training and Organizational Development, Wage and Salary Administration, Leading Teams, Information Systems for Management, Money and Banking, Management Theory and Practice, Business Law, Business Finance