Summary
Overview
Work History
Education
Skills
Accomplishments
Certifications
Volunteer Work
Languages
Languages
Timeline
Generic
Eliane Garcia Velasco

Eliane Garcia Velasco

Kissimmee,FL

Summary

Bilingual professional with a background in Health and Business Administration, supported by certifications from both Brazil and the U.S. Skilled in English and Portuguese interpretation, customer service, and administrative support. Adept at building connections and continuously seeking professional improvement through active listening and effective communication. Experienced in interpreting for Churches and Providers appointments. Recognized for compassionate support, assessing progress. Motivated monitoring and tracking emergencies. Using team management and complex problem-solving skills. Resourceful, scheduling, and closing tickets with speed and accuracy. With several years of experience providing efficient service to customers.

Overview

6
6
years of professional experience

Work History

Bilingual Dispatcher & Administrative Support

Marvel Transport LLC
Kissimmee, Florida
10.2017 - 09.2023
  • Analyzed, bringing Resolutions & Feedback from Customers and other Personnel to encourage Professional Relationships and Promote Respect.
  • Coordinate oversize Permits, Pick up, Deliveries, Insurance and Accident Protocols, with solution through out Investigation.
  • Interpreting Drivers-Brokers Verbal and email communication.

Education

Qualified Medical Interpreter Training - Language Interpretation And Translation

University of Hawaii
Kapiolani Community College
07-2025

Theology

Life House Christian University
Orlando, FL
06-2025

ALTA Qualified Medical Interpreter Training - Language Services Interpretation in HealthCare

ALTA Language Services
Atlanta, GA
04-2025

NNA Training Center

National Notary Association
Brazil, Chatsworth, CA
03-2025

Home Health Aide - Health Care Management

FloriCare
Delray Beach, Florida, 33484
12-2010

Office Administration - Educational Administration And Parts

Lexus-Margate
JM Family - Deerfield Beach - Florida
01.2005

Skills

  • Problem solving
  • Empathy
  • Medical terminology interpretation
  • Customer service
  • Administrative support
  • Problem resolution
  • Team collaboration

Accomplishments

  • Received commendation from Abundant Life Christian Academy-Margate - Fl.,
  • Flora Ridge Elementary School in Kissimmee- Fl.,
  • Central Campus High School -ND

Paraprofessional Staff assisting with Challenge Students with Problems Solving, testing, activities.

Certifications

  • Notary Commission Certified 2025
  • ALTA Qualified Medical Interpreter Training, 2024, (Continuing Education-Present)
  • Bachelor of Theology, LifeHouse Christian University, 2023, Present
  • CPR Certification, American Heart Association, Orlando, FL, 2010-2020
  • OSHA Certified
  • Home Health Aide, Florae, Delray Beach, FL, 2010-2011
  • Office Administration, Lexus-Margate, Margate, FL, 2003-2005
  • Tech School in Business Administration, Brazil, 1984-1988

Volunteer Work

  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Facilitated community outreach to expand participation and support.
  • Represented organization positively and professionally while providing community with much-needed services.
  • To this day, helping in our community, in different scenarios.
  • Coordinated with different service providers to meet clients' individual needs.

Languages

5,5

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Timeline

Bilingual Dispatcher & Administrative Support

Marvel Transport LLC
10.2017 - 09.2023

Qualified Medical Interpreter Training - Language Interpretation And Translation

University of Hawaii

Theology

Life House Christian University

ALTA Qualified Medical Interpreter Training - Language Services Interpretation in HealthCare

ALTA Language Services

NNA Training Center

National Notary Association

Home Health Aide - Health Care Management

FloriCare

Office Administration - Educational Administration And Parts

Lexus-Margate