Patricia Santos
customer service
Orlando,FL
Summary
Dedicated professional in transportation industry with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Marvel Transport Llc.
05.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Scheduled office meetings and client appointments for staff teams.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Business Owner
Savassi Transport Corp
07.2015 - 04.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Applied Science - Nursing
Valencia College
Orlando, FL09.2024
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Teamwork and Collaboration
Languages
Portuguese
Full Professional
English
Full Professional
Spanish
Professional Working
Certification
D & G security License
Timeline
Office Administrative Assistant
Marvel Transport Llc.
05.2022 - 04.2024
Business Owner
Savassi Transport Corp
07.2015 - 04.2022
Associate of Applied Science - Nursing
Valencia College
D & G security License
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