Elianis Aguero Cruz
Homestead,FL
Summary
Dynamic Community Manager with a proven track record at Sideria Development, excelling in community engagement and conflict resolution. Expert in digital marketing and operations management, I successfully enhanced tenant satisfaction and organized impactful events, fostering strong relationships and driving brand visibility. Adaptable and results-oriented, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Community Manager
Sideria Development
Miami, FL
01.2023 - 02.2025
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Coordinated appointments to show marketed properties.
Comercial Agent
Viajes Cubanacan
Holguin Cuba
09.2020 - 07.2022
- Performed other duties to support goals and objectives of relationship management teams.
- Structured and presented business cases for credit recommendation.
- Researched industry-specific information from outside sources.
- Built and maintained relationships with associates, customers and vendors.
- Collaborated with colleagues to achieve team goals and improve overall performance in the commercial sector.
- Assisted clients in making informed decisions by offering comprehensive market analysis and property evaluations.
- Organized and conducted property tours for potential buyers or tenants to showcase features that aligned with their needs successfully.
- Expanded clientele base by attending networking events, building connections within the industry, and actively pursuing referrals from satisfied clients.
- Increased sales revenue through extensive market research and implementing effective sales strategies.
- Developed long-lasting relationships with clients, fostering trust and loyalty for repeat business.
- Contributed to company growth by meeting or exceeding quarterly sales objectives regularly.
- Streamlined internal processes for better efficiency, reducing time spent on administrative tasks and increasing focus on core responsibilities.
- Managed client expectations effectively by setting realistic goals and delivering consistent results throughout the transaction process.
- Offered expert advice and guidance to clients throughout the negotiation process, ensuring their best interests were represented at all times.
- Analyzed and negotiated Product or Service and terms and conditions.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Identified business prospects in target markets and developed defined marketing plans to attract new clients.
- Worked with distribution centers to expedite orders to increase delivery times by Number days improving customer satisfaction.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Demonstrated negotiation skills by closing Number premium sales monthly and increasing client retention rate by Number%.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Turism Bachelor -
Oscar Lucero Moya
Holguin Cuba Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Operations management
- Property tours and inspections
- Proficient in software
- Leasing and sales
- Conflict handling
- Daily operations oversight
- Schedule planning
- Online advertising
- Customer support
- Customer relationship management
- Database management
- Client service and support
- Multilingual communication
- Knowledgeable in software
- Team Training
- Meeting participation
- Property tours
- Sales support
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Content creation
- Analytical thinking
- Public speaking
- Digital marketing
- Project management
- Crisis management
- Market research
- Event planning
- Social media management
- Feedback collection
- Engagement strategies
- Community marketing
- Online moderation
- Social media engagement
- Clear communication
- Creative and adaptable
- Customer relations
- Microsoft office
- Customer service-focused
- Capital projects management
- Budget preparation
- Property tour coordination
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Community Manager
Sideria Development
01.2023 - 02.2025
Comercial Agent
Viajes Cubanacan
09.2020 - 07.2022
Turism Bachelor -
Oscar Lucero Moya