Provided caring and empathetic service as the initial point of contact, welcoming families, responding to phone calls, and ensuring client comfort
Offered administrative support by creating and producing memorial materials such as books, acknowledgment cards, folders, and tribute videos
Aided funeral directors in preparing and setting up services, including floral arrangements, chairs, caskets, and personal items, ensuring proper handling of all elements
Displayed competence with diverse office and audio-visual technologies to support service requirements
Steadfastly upheld key values of exceptional service, trust, compassion, and care while cultivating a positive work environment
Store Manager
Victoria Secret
Brooklyn, NY
01.2020 - 11.2021
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Sales Representative
Ace and Luggage
07.2018 - 12.2019
Welcomed customers, provided support, informed them about ongoing promotions and sales
Suggested products to fulfill customer requirements and promote sales
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Administrative Assistant/Receptionist at Sunland Memorial Park Funeral Home and CemeteryAdministrative Assistant/Receptionist at Sunland Memorial Park Funeral Home and Cemetery