Shannon Williams
Bedford
Summary
Dedicated leader with a history of success achieving customer satisfaction, retention, and referrals through continuous provision of cultivated service. Experienced in training new recruits, and managing a variety of teams and locations. Excellent at communication and getting results in a time-efficient manner, while maintaining grace and professionalism. Consistently recognized for positivity, compassion, and mindfulness in customer service.
Overview
9
9
years of professional experience
Work History
Funeral Director Assistant
Moore Funeral Home
05.2021 - Current
- Supports Funeral Directors with all facets of funeral service coordination.
- Offers friendly and efficient service to funeral guests, handling challenging situations with ease.
- Participates in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Provides administrative support to funeral home staff, and covers receptionist duties when needed.
- Handles incoming phone calls to address customer inquiries and concerns.
Shift Supervisor
Starbucks
01.2017 - 06.2020
- Strategized to create high-performing floor plans in a fast-paced environment, delegating tasks to take advantage of individual abilities while optimizing time, sales, and customer connection.
- Applied leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained records of store upkeep, inventory, and sales while consistently brainstorming for potential solutions to discuss in managerial meetings.
- Responsibly completed store opening and closing procedures, including handling, counting, and recording cash, tips, and digital profits.
Barista / Barista Trainer
Starbucks
06.2015 - 01.2017
- Trained over 30 new baristas throughout the district, customizing training strategies based on individual barista knowledge, experience, and strengths.
- Consistently set an example to other baristas how to properly hand-craft beverages in a time-efficient manner, maintain the cleanliness of the store, and provide high-quality customer service.
Sales Associate Team Leader
Miles Tonne
04.2017 - 05.2022
- Engaged with customers to create an experience, attentively building rapport and lasting relationships while generating sales.
- Entrusted to manage multiple locations in lieu of manager: overseeing sales transactions, recordkeeping, maintaining store visual appeal, and correctly executing opening and closing procedures.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Richland High School
North Richland Hills, TXAssociate of Arts -
Tarrant County College District
Fort Worth, TXSkills
- Professional Demeanor
- Conflict Resolution
- Customer and Client Relations
- Time Management
- Strategic Planning
- Documentation and Reporting
Timeline
Funeral Director Assistant
Moore Funeral Home
05.2021 - Current
Sales Associate Team Leader
Miles Tonne
04.2017 - 05.2022
Shift Supervisor
Starbucks
01.2017 - 06.2020
Barista / Barista Trainer
Starbucks
06.2015 - 01.2017
High School Diploma -
Richland High School
Associate of Arts -
Tarrant County College District
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