Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theandra Willis

Bedford

Summary

Customer Experience Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Nordstrom
11.2023 - 11.2024
  • Lead and mentor a team of 18 sales representatives to drive performance and team cohesion
  • Assisted in training new staff on company policies and procedures for optimal performance.
  • Increased monthly sales revenue by 20% through targeted upselling and team coaching
  • Conduct regular performance evaluations and implement training strategies for improvement
  • Handled customer inquiries, providing accurate information and resolving issues promptly.

Pre-K Teacher

The Nest Schools
03.2021 - 04.2023
  • Designed and delivered age-appropriate curriculum in line with state guidelines.
  • Provided personalized support to foster cognitive, social, and emotional growth in students.
  • Applied positive discipline and behavior management techniques to encourage independence.
  • Engaged with parents on daily updates to support child development at home.
  • Introduced mindfulness and breathing exercises to help manage behavior ,and energy.

Administrative Clerk

InterDesign
10.2017 - 03.2021
  • Assisted in processing incoming and outgoing correspondence to enhance communication flow
  • Entered data into company databases with high attention to detail, ensuring accuracy of information
  • Coordinated with carriers to schedule pickups and deliveries based on customer requirements
  • Tracked carrier performance metrics such as on-time delivery rates and transit times
  • Processed and prepared shipping documents, including bills of lading, invoices, and customs forms

Education

Bachelor of Science - Digital Communications And Media

Cleveland State University
Cleveland, OH
01-2017

Skills

  • Customer service

  • Team leadership

  • Decision-making

  • Time management

  • Conflict resolution

  • Inventory & Logistics

  • Microsoft Office & Google Workspace

  • Data Entry & Record Management

Certification

CPR certification

Timeline

Assistant Manager

Nordstrom
11.2023 - 11.2024

Pre-K Teacher

The Nest Schools
03.2021 - 04.2023

Administrative Clerk

InterDesign
10.2017 - 03.2021

Bachelor of Science - Digital Communications And Media

Cleveland State University

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