Jermaine Joiner
Houston,TX
Summary
Accomplished Funeral Director with extensive experience at Forest Park Westheimer Funeral Home, adept in regulatory compliance and compassionate communication. Proven track record in delivering culturally sensitive services and maintaining high standards of care, achieving unparalleled client trust and satisfaction. Skilled in cremation services and proficient in OSHA regulations, consistently ensuring dignified arrangements for diverse clientele. Caring [Job Title] driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Funeral Director
Forest Park Westheimer Funeral Home
10.2023 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Funeral Director
Earthman Funeral Home-Southwest
12.2022 - 10.2023
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Apprentice Funeral Director
Moore Funeral Home Funeral Home
03.2019 - 06.2020
- Contributed to a positive workplace culture by participating in team-building activities, training sessions, and sharing knowledge with colleagues.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Contributed to a professional team atmosphere by maintaining strong communication with colleagues during all aspects of the funeral process.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
Funeral Director's Assistant
Sunset Memorial Gardens and Funeral Home
03.2015 - 03.2018
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Loaded and operated hearses to transport caskets cautiously.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Greeted funeral guests and coordinated seating.
- Cosmetically enhanced deceased with care and according to specific family requests.
Apprentice Funeral Director
Harkey Funeral Home
03.2016 - 02.2018
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Picked up deceased at private homes, hospitals and county morgues.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Education
Associate of Arts - Funeral Director
Dallas Institute of Funeral Service
Dallas, TX03.2018
Skills
Pricing Structures
OSHA Regulations
Regulatory Compliance
Compassionate communication
Cremation services
Accomplishments
Won award for Chamber of the Year 2018
- Earned the Chamber Board Member of the Year Award in2018.
Affiliations
- Lion Clubs
- Rotary Clubs
- Unite
- Embrace
- Adelante
- Soar
- Hope
Certification
- Funeral Director License - Texas Board of Funeral Directors
Timeline
Funeral Director
Forest Park Westheimer Funeral Home
10.2023 - Current
Funeral Director
Earthman Funeral Home-Southwest
12.2022 - 10.2023
Apprentice Funeral Director
Moore Funeral Home Funeral Home
03.2019 - 06.2020
Apprentice Funeral Director
Harkey Funeral Home
03.2016 - 02.2018
Funeral Director's Assistant
Sunset Memorial Gardens and Funeral Home
03.2015 - 03.2018
Associate of Arts - Funeral Director
Dallas Institute of Funeral Service
- Funeral Director License - Texas Board of Funeral Directors
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