Yalisse Fariza
Friendswood
Summary
Dynamic Family Service Counselor at Dignity Memorial with expertise in client relationship management and event coordination. Proven track record of enhancing sales processes and achieving a 30% increase in event revenue. Skilled in CRM software and fundraising coordination, leveraging empathy and proactive outreach to foster lasting client connections.
Overview
3
3
years of professional experience
Work History
Family Service Counselor
Dignity Memorial - Forest Park East Funeral and Cemetery
Webster
08.2024 - 10.2024
- Developed lasting, reliable connections with client families to advance the sales process.
- Scheduled sales appointments aligned with client availability, including evenings and weekends.
- Guided prospective clients through pre-planning process using empathy and active listening.
- Conduct property tours, detailing service options to clients.
- Maintained high accuracy in completing and detailing client contracts.
- Utilize CRM software to effectively oversee and monitor leads from campaigns, prior clients, and referrals.
- Collaborated with funeral directors and teams to synchronize sales activities, ensuring efficient client support.
- Provided comprehensive explanations of insurance products suitable for prearranged funerals.
Development Consultant (contract)
Boys and Girls Club of Greater Houston
Houston
04.2024 - 08.2024
- Supported the Development Coordinator with administrative tasks, including scheduling meetings, managing calendars, and handling donor communications.
- Recorded all donor, contact, and fundraising activity details meticulously within databases.
- Coordinated silent auction logistics, handling item retrieval, arrangement, and delivery for fundraising events.
- Utilized BidPal software for event RSVP tracking, check-in/check-out processes, and trained volunteers to effectively use the program during the Annual Gala.
- Assisted in the coordination and planning of fundraising events, overseeing venue selection, catering, and guest management to ensure seamless execution.
- Coordinated with internal and external stakeholders, including vendors and event partners, to facilitate effective communication and event logistics.
Humane Education Director & Event Coordinator
Citizens for Animal Protection
Katy
09.2022 - 10.2023
- Promote CAP's Humane Education programs and presence in the community by recruiting and engaging with schools, libraries, and scout groups, and participating in community health fairs, and other off-site events
- Actively seek new fundraising partnerships and initiatives, in-kind donations and small grants as appropriate
- Schedule, coordinate, and host birthday parties, Education Center rentals, including reserving rooms, collection of payment, confirming details, supervision of birthday or event as appropriate, preparation of goody bags and other decorations for the party (including purchasing or ordering if necessary), scheduling (in coordination with the Volunteer Coordinator) and training any volunteers to work parties, setup and break down of education room before/after parties
- Develop lesson plans and schedules, and lead winter, spring, and summer camp programs
- This includes updating registration forms, FAQ's information
Event Coordinator
Main Event Entertainment
The Woodlands
12.2021 - 09.2022
- Plan and coordinate events, including corporate events, birthday parties, and team-building activities
- Develop event timelines, schedules, and budgets to ensure all logistics are executed smoothly and within budgetary constraints
- Handled recording sales figures, updating client info. and generating related action items.
- Achieved a combined sales increase of up to 30% for events.
- Supervise event logistics such as attendee assistance and operational aspects.
- Identified opportunities through proactive outreach, fostering sustained client relationships.
- Supporting local store marketing initiatives to drive walk-in and event sales
Education
Bachelor of Business Administration - Business Marketing
Texas A&M University
San Antonio, TXSkills
- Client relationship management
- Digital Marketing
- Adobe Photoshop
- Raiser Edge
- Salesforce
- Bidpal
- Canva
- CRM software
- Fundraising coordination
- Event planning
Accomplishments
- Director of Development Special Events at Boys and Girls Club of Greater Houston rhendrix@bgcgh.org746-2368
References
Reference Josh Campos Senior Vice President of Frost Bank stevenjoshuacampos@gmail.com 817-487-0446 Stephanie Harrison Owner of Sweet Gardenia Wedding stephanie@sweetgardeniaweddings.com 210-954-5780
Languages
References
References available upon request.
Timeline
Family Service Counselor
Dignity Memorial - Forest Park East Funeral and Cemetery
08.2024 - 10.2024
Development Consultant (contract)
Boys and Girls Club of Greater Houston
04.2024 - 08.2024
Humane Education Director & Event Coordinator
Citizens for Animal Protection
09.2022 - 10.2023
Event Coordinator
Main Event Entertainment
12.2021 - 09.2022
Bachelor of Business Administration - Business Marketing
Texas A&M University
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