Eliannette Chapa
Almond,WI
Overview
25
25
years of professional experience
Work History
Benefit Recovery/Fraud and Economic Support Specialist
Waupaca County
03.2020 - Current
- Assist customers with applying and reapplying for state benefits
- Take phone calls in the consortia call center
- Explain program benefits and requirements to customers
- Prepare and discuss case information when a fair hearing is requested
- Overpayment processing
- Review Fraud Referrals from OIG
- Interpret benefit policy and state regulations for benefits and fraud cases
- Help clients that come into agency as a Walk In
- Prepare cases and represent agency for Fair Hearings and Administrative Disqualification Hearing
Economic Support Specialist and Benefit Recovery/Fraud Specialist
Portage County
05.2018 - 03.2020
- Assist customers with applying and reapplying for state benefits
- Take phone calls in the consortia call center
- Explain program benefits and requirements to customers
- Help clients that came into agency as a Walk In
- Prepare and discuss case information when a fair hearing is requested
- Overpayments
- Interpret benefit policy and state regulations for benefits and fraud cases
- Prepare cases and represent agency for Fair Hearing and Administrative Disqualification Hearings
Economic Support Specialist
Waushara County
01.2014 - 05.2018
- Assist customers with applying and reapplying for state benefits
- Take phone calls in the consortia call center
- Explain program benefits and requirements to customers
- Handled Migrant/Spanish-only applications
- Prepare and discuss case information when a fair hearing is requested
- Held Family and Spanish Caseload with some EBD
Title 1 and Special Education Aide
Almond Bancroft School District
05.2007 - 01.2014
- Work with students on a one on one basis for reading comprehension
- Interpret for Spanish speaking parents
- Assist students complete their homework
- S.P.E.D student assistant for PT/OT
Office Assistant Manager
Wilbur Ellis Co
06.2001 - 03.2007
- Assist office manager
- Take customer phone calls
- Place product orders
- Schedule deliveries
- Invoice sales and jobs
- Post payments in system
- Prepare payment sheets to Accounts Payable department
- Gather employee time cards
- Calculate employee hours for payroll
- Clean office
Timeline
Benefit Recovery/Fraud and Economic Support Specialist
Waupaca County
03.2020 - Current
Economic Support Specialist and Benefit Recovery/Fraud Specialist
Portage County
05.2018 - 03.2020
Economic Support Specialist
Waushara County
01.2014 - 05.2018
Title 1 and Special Education Aide
Almond Bancroft School District
05.2007 - 01.2014
Office Assistant Manager
Wilbur Ellis Co
06.2001 - 03.2007