Eliannis Perez
Miami,FL
Summary
Motivated Assistant Manager with 2 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
High-energy Assistant Manager devoted to improving management productivity and success through exceptional support. Brings track record of success in managing comprehensive administrative services. Follows through on all issues and manages time well to consistently meet objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Martini Bar
Miami , FL
2022.09 - Current
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Drove customer feedback to deliver information to management for corrective action.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier Manager
Martini Bar
Miami , FL
2022.01 - 2024.09
- Recruited and trained new employees to meet job requirements.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed and trained cashiers on proper cash handling procedures.
Restaurant Waiter
Vista Market Intelligence
Cuba , La HABANA
2019.06 - 2021.03
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Calculated charges, issued table checks and collected payments from customers.
- Trained new employees to perform duties.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Took accurate food and drink orders, using a POS ordering software system.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Resolved customer complaints in a polite manner according to company policy.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
Community Association Manager - Community Association
Miami Dade College
Miami, FL2023-06
Social Media - Marketing
Miami Dade College
Miami, FL2022-11
Course - English Education
Miami Dade College
Miami, FL2021-10
High School Diploma -
Cuba
Cuba2013-05
Skills
- Technical Troubleshooting
- Employee Relations
- Customer Relations
- Employee Communication
- Clerical Support
- File Management
- Spreadsheet Tracking
- Staff Management
- Money Handling
- Customer Rapport
Languages
English
Limited
Spanish
Professional
Certification
- Pre-Licensing Education Community Association Manager
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Manager's Assistant
Martini Bar
2022.09 - Current
Cashier Manager
Martini Bar
2022.01 - 2024.09
Restaurant Waiter
Vista Market Intelligence
2019.06 - 2021.03
Community Association Manager - Community Association
Miami Dade College
Social Media - Marketing
Miami Dade College
Course - English Education
Miami Dade College
High School Diploma -
Cuba
- Pre-Licensing Education Community Association Manager
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