Eliany Burgo
MA
Summary
A dedicated and reliable individual with sharp eye for detail and enthusiasm for problem-solving. Also a quick learner with track record of accomplishment. Authorized to work in the US for any employer
Security professional with proven track record in transportation security, adept at safeguarding passenger and cargo safety. Known for fostering teamwork and achieving operational efficiency, adaptable to dynamic environments. Proficient in threat assessment and regulatory compliance, dependable and flexible in meeting security needs.
Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
US Department of Homeland Security
11.2023 - Current
- Screen airport passengers, cargo, and bags for prohibited and dangerous objects and materials.
- Maintain efficient passenger traffic flow through airport security checkpoints.
- Monitor airport security measures.
Screener and Patient Observer
VPNE Parking Solutions
09.2021 - Current
- Sit with patients who are suicidal, disoriented, combative, or who can cause self-harm by pulling attached medical devices or leaving their beds
Cashier/Customer Service
KFC
03.2018 - 08.2020
- Prepare and cook food items according to recipes and standards.
- Serve food and drinks to customers in a timely and courteous manner.
- Take orders and process payments using the point of sale system.
- Maintain cleanliness and hygiene of the kitchen, dining area, and equipment.
Education
No Degree - Criminal justice
Massasoit Community College
Brockton, MA07-2027
High school or equivalent - Diploma
Brockton High School
Brockton, MA06.2020
Skills
- Languages (English, Portuguese and Cape Verdean Creole)
- Customers service
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Active listening
- Microsoft Word
- Surveillance
- PCR
- Attention to details
- Persuasiveness
- Interpersonal communication
- Teamwork
- Physical training
- Basic computer skills
- Security station experience
- Surveillance monitoring
- Incident reporting
- Customer relations skills
- Public safety awareness
- Security screening expertise
- Passenger communication
- Explosives detection
- Pat-down procedures
- Body scanner operation
- Behavioral observations
- Emergency preparedness
- Baggage inspection
- Procedure implementation
- Behavioral analysis
- Physical fitness
- Firearm handling
- Suspicious activity identification
- Self-defense training
- X-ray machine operation
- Passport checks
- Security breach management
Certification
- Certified Transportation Security officer, Department of Homeland and Security
Languages
Portuguese
Native or Bilingual
Cape Verdean Creole
Native or Bilingual
English
Full Professional
Timeline
Transportation Security Officer
US Department of Homeland Security
11.2023 - Current
Screener and Patient Observer
VPNE Parking Solutions
09.2021 - Current
Cashier/Customer Service
KFC
03.2018 - 08.2020
High school or equivalent - Diploma
Brockton High School
No Degree - Criminal justice
Massasoit Community College
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