Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Helica Goncalves

Brockton,MA

Summary

Performance-driven and compassionate Direct Support Professional with experience in assisting individuals with disabilities and elderly clients to lead fulfilling lives. Responsible for helping older adults navigate the healthcare system and access resources to improve their quality of life. This role involves assessing the needs of elderly clients, coordinating care, and ensuring they receive appropriate services and support. Providing strong skills in promoting client dignity, independence, and positive interactions within the community. Also, implementing personalized care plans that improve the overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and the patience needed for this challenging role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional

May Institute
Randolph, MA
09.2020 - Current
  • The Direct Support Professional (DSP) role is focused on providing essential support to individuals with autism and other developmental disabilities in a group home setting. The DSP will engage in activities that promote skill-building and enhance the overall quality of life for residents. This position emphasizes collaboration, inclusivity, and personal growth, making a positive impact in the lives of individuals with developmental disabilities.
  • Fostering a safe and supportive environment, all within the framework of individualized treatment plans and under the guidance of clinical staff, essentially aiming to help individuals reach their full potential and participate actively in their community.
  • Case management: Maintaining accurate records of client progress, including daily logs and incident reports. Collaborating with clinical staff, including therapists, and case managers, to ensure coordinated care. Communicating effectively with family members and guardians regarding client needs and progress.

• Assist individuals with personal hygiene, meal preparation, medication management, and transportation.

  • Utilize positive behavior support methods to address challenges and encourage skill development.
  • Collaborate with a diverse team of therapists, caregivers, and healthcare professionals to provide holistic care.

Residential Counselor

BAMSI
Easton, MA
11.2017 - 09.2020
  • Responsible for helping older adults navigate the healthcare system and access resources to improve their quality of life. This role involves assessing the needs of elderly clients, coordinating care, and ensuring they receive appropriate services and support.
  • Responsible for assessing, planning, and coordinating care services for elderly clients. The role involves collaborating with healthcare providers, families, and community organizations to ensure that older adults receive the support and services they need for optimal health, safety, and well-being.
  • Conduct comprehensive assessments of elderly clients' physical, mental, and social needs.
    Develop individualized care plans based on assessments, ensuring that all aspects of the client’s care are addressed.
    Monitor and evaluate clients' progress, adjusting care plans as needed.
  • Coordinate healthcare services such as medical appointments, home care, rehabilitation, and specialized treatments.
    Collaborate with healthcare providers, social workers, family members, and other stakeholders to ensure seamless care delivery.
    Assist in arranging transportation, meals, and other support services.
  • Assisted elderly residents with personal hygiene, meal preparation, medication reminders, and mobility, ensuring a safe and comfortable environment.
    • Developed and implemented individualized care plans in collaboration with healthcare professionals, addressing both physical and emotional needs.
    • Maintained detailed records of residents’ progress and care routines, ensuring compliance with care standards and protocols.
    Demonstrated empathy, patience, and strong communication skills when adapting to the diverse needs and preferences of elderly clients.

Education

Bachelor of Arts - Criminal Justice

UMASS DARTMOUTH
North Dartmouth, MA
05-2020

High School Diploma -

BROCKTON HIGH SCHOOL
Brockton, MA
06-2016

Skills

  • Languages: English, Cape Verdean Creole (native), Portuguese
  • Software: Google, Microsoft Suite (Excel)
  • Case Management
  • Strong organizational skills, and attention to details
  • Record keeping and documentation
  • Conflict resolution and negotiation skills
  • Ability to manage multiple tasks and prioritize effectively
  • Behavior support
  • Personal care
  • Client assessment
  • Care coordination
  • Crisis intervention

Certification

  • Map Certification
  • Safety-Care Certification
  • CPR Certification

Timeline

Direct Support Professional

May Institute
09.2020 - Current

Residential Counselor

BAMSI
11.2017 - 09.2020

Bachelor of Arts - Criminal Justice

UMASS DARTMOUTH

High School Diploma -

BROCKTON HIGH SCHOOL
Helica Goncalves