Elias Allen
Marion,USA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Williamson County Sheriff's Office
MARION, IL
03.2021 - Current
- Inspect cells and conduct random searches of common areas.
- Monitor daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employ de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Supervise residents during meal distribution and intake, recreation time and work-site performance.
- Apply non-violent response tools and physical restraint during problematic situations.
- Transport inmates to and from medical treatments, work details, court hearings and transfer to other facilities including high risk and federal inmates.
- Receive inmates and ensure proper authority for acceptance is met.
- Release inmates from custody ensuring proper authority.
- Work with inmates to create a healthy and respectful relationship.
- Escort inmates to and from court hearings and enter proper information into computer ensuring accuracy.
- Monitor phone calls, video visits and attorney visits to ensure safety and security of inmates, visitors and facility.
- Prepare written reports concerning inmate's misconduct.
- Investigate and resolve inmate grievances
- Communicate information regarding security, safety and operations through chain of command.
- Inspect condition of locks, window bars and doors within the facility to verify security and prevent escapes.
- Works as Front Lobby officer at least 1-2 days out of the week to register sex offenders and assist the general public in general questions via face to face interactions as well as answering all general inquiry phone calls for the Sheriff's Office.
Customer Advocate
Blue Cross Blue Shield of Illinois
MARION, IL
04.2020 - 03.2021
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Researched problems with benefits, accounts and services with speed and accuracy.
- Used different knowledge banks to research customer problems and develop accurate responses.
- Responded to more than 60 daily requests for benefits and eligibility information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Read and interpreted contract language, gathered appropriate documents, i.e. claims, claim data, cancelled checks, on-line status, explanation of benefits.
- Utilized applicable terminal screens including on-line documentation, intranet and internet navigation.
- Collaborated with providers, families, and patients ensuring communication is open and non-clinical information is appropriately shared to ensure member and provider needs are met.
- Fully complied with HIPAA, diversity principles, upheld corporate integrity, compliance policies and other departmental policies.
Purchasing Clerk
Pepsi MidAmerica
MARION, IL
06.2019 - 03.2020
- Managed and monitored inventory levels or various purchased beverages and other goods.
- Ordered any needed products from various outside vendors.
- Ordered concentrate and other items for Quality Control and Production Departments.
- Ensured purchase orders were sent and received by proper departments and were being paid in timely manner.
- Ordered direct delivery specialty loads for customers.
- Tracked all requisitions and purchase orders for purchased goods.
- Managed and updated software pricing for purchased goods.
- Manually entered data to predict orders using inventory levels and previous sale amounts.
- Ensured all orders were received and placed in proper places in warehouse.
- Attended meetings with executive office holders regarding inventory levels, sales, sale predictions, sale trends and product popularity.
Full Line Clerk
Pepsi MidAmerica
MARION, IL
09.2018 - 06.2019
- Managed and placed incoming full line vending orders including snacks, drinks, frozen food, cold food, milk and ice cream.
- Managed all full line vending orders from all 11 depots.
- Maintained and ordered various non-consumable items.
- Managed all incoming FedEx and UPS orders and ensured they were being delivered to the proper department.
- Tracked all Pepsi MidAmerica trailers to ensure they were being utilized properly and returned in a timely manner.
- Worked closely with the fleet department to ensure all forklifts and trailers were receiving routine maintenance in a timely manner.
- Prepared nightly report of all full line vending orders to be built and quantities of each product.
- Assisted in answering phone calls pertaining to the shipping and receiving department.
- Assisted in selling products to walk in customers as well as help resolve any issues regarding product deliveries.
- Worked personally with the Vice President of Operations to create and manage a program that saved the company over 3 million dollars in a fiscal year due to food spoilage.
Inventory/Shipping and Receiving Clerk
Pepsi MidAmerica
MARION, IL
03.2018 - 09.2018
- Managed payroll hours for all shipping and receiving employees.
- Managed overtime hours for all shipping and receiving employees.
- Received and paid all invoices related to the shipping and receiving department.
- Managed a daily and monthly inventory count of the entire warehouse.
- Scheduled and managed all incoming freight deliveries to Pepsi MidAmerica.
- Answered any phone calls relating to the shipping and receiving department.
- Sold products to walk in customers and helped them resolve any product delivery issues.
- Worked closely with the Vice President of Operations and other executive staff and ensured any tasks assigned were complete.
- Worked closely with the IT department to report and resolve any technology issues in the shipping and receiving department.
- Organized and filed paperwork in accordance to company standards.
Checker
Pepsi MidAmerica
MARION, IL
01.2018 - 03.2018
- Checked pallets built by warehouse staff for accuracy.
- Managed a team of builders and forklift operators to prepare and load orders according to location.
- Checked trailers for loading accuracy ensuring that loads were properly staged according to stop order and depot.
- Maintained a clean and tidy work space to ensure quality work in accordance to company standards.
- Prepared and organized all load paperwork.
- Turned load paperwork into proper personnel.
- Worked closely with trailer spotters to ensure proper trailers were docked and staged in the proper areas.
Education
Bachelor of Arts - Criminal Justice
Southern Illinois University Carbondale
Carbondale, IL12.2017
High School Diploma -
Carmi-White County High School
Carmi, IL08.2014
Some College (No Degree) -
Southeastern Illinois College
Harrisburg, ILSkills
- Strategic Planning and Organization
- Microsoft Office Suite
- Experience with Google productivity line
- Hands on experience with computer hardware and software
Certification
- Oleoresin Capsicum Training - 2022
- Taser Training - 2022
- 40 Hour Firearms Training - 2022
- Certified County Correctional Officer, Williamson County Sheriff's Office - 2022 (Certificate Number : 202210094 PTBID: 65152045)
Timeline
Correctional Officer
Williamson County Sheriff's Office
03.2021 - Current
Customer Advocate
Blue Cross Blue Shield of Illinois
04.2020 - 03.2021
Purchasing Clerk
Pepsi MidAmerica
06.2019 - 03.2020
Full Line Clerk
Pepsi MidAmerica
09.2018 - 06.2019
Inventory/Shipping and Receiving Clerk
Pepsi MidAmerica
03.2018 - 09.2018
Checker
Pepsi MidAmerica
01.2018 - 03.2018
Bachelor of Arts - Criminal Justice
Southern Illinois University Carbondale
High School Diploma -
Carmi-White County High School
Some College (No Degree) -
Southeastern Illinois College
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