Jessica D. King
Marion,USA
Summary
Experienced in efficiently resolving complex challenges and identifying/addressing client and customer needs. Dynamic leader with excellent multitasking skills. Expertise in building and maintaining relationships with colleagues and clients across all levels of the organization. Proven track record of success. Adept at navigating diverse situations to deliver exceptional results.
Overview
16
16
years of professional experience
Work History
State Eligibility Consultant
State of Indiana Division of Family Resources
05.2014 - Current
- Determining correct eligibility determinations for SNAP (Food Stamps), Medicaid, TANF (Temporary Assistance for Needy Families), and Nursing Home/waiver cases
- Following all policy and procedural eligibility rules for SNAP, Medicaid(including Nursing Home/waiver cases), and TANF through conducting interviews with potential and current clients to approve benefits at the conclusion of the interview process
- Processing applications, redeterminations, changes, reviews, and authorizations for current client benefits
- Remaining with the parameters of quality metrics
- Performing all case actions according to each program’s timeliness rules and regulations per state statutes and federal laws
- Maintaining a high level of customer service with all clients at all times to build and maintain rapport
- Developing, financing, and compassionately administering programs to provide healthcare and other social services to Hoosiers in need, in order to enable them to achieve healthy, self-sufficient and productive lives
Eligibility Specialist
Knowledge Services
02.2013 - 05.2014
- Processing applications and case changes for Indiana Division of Family Resources programs (SNAP, Medicaid, and TANF)
- Interviewing customers
- Ensuring high levels of customer service with every interaction to build and maintain rapport
Inside Sales Representative
Wabash Plain Dealer
01.2012 - 02.2013
- Front end-customer service
- Marketing and sale of newspaper advertisements
- Assisting the sales team with advertisement designs
- Assisting the publisher with any requested tasks
- Processing accounts receivable
Hearings & Appeals Eligibility Specialist
Affiliated Computer Systems, A Xerox Company
06.2011 - 10.2011
- Researching complex issues and adjusting cases accordingly
- Responsible for hearings and appeals for SNAP, Medicaid, and TANF
- Extensive knowledge and application of Indiana state policy, statutes, and assistance programs
- Representing the State of Indiana for Administrative hearings
- Performing routine administrative tasks for support assistance programs for clients
Hearings & Appeals Eligibility Specialist
Alpha Rae Personnel
09.2009 - 06.2011
- Researching complex issues and adjusting cases accordingly
- Responsible for hearings and appeals for SNAP, Medicaid, and TANF
- Extensive knowledge and application of Indiana state policy, statutes, and assistance programs
- Representing the State of Indiana for Administrative hearings
- Performing routine administrative tasks for support assistance programs for clients
Education
Bachelor of Science - Public Relations and Advertising, Marketing
University of Southern Indiana
Evansville, IN12.2007
Core 40 Diploma - undefined
Marion High School
Marion, IN06.2003
Skills
- Customer Relations
- State of Indiana statute and policy knowledge
- Administration of Social Programs
- Efficient Learning Process
- Relationship Development
- Strong Work Ethic
- Client assessment
- Eligibility determination
- Interviewing techniques
- Applicant support and service
Timeline
State Eligibility Consultant
State of Indiana Division of Family Resources
05.2014 - Current
Eligibility Specialist
Knowledge Services
02.2013 - 05.2014
Inside Sales Representative
Wabash Plain Dealer
01.2012 - 02.2013
Hearings & Appeals Eligibility Specialist
Affiliated Computer Systems, A Xerox Company
06.2011 - 10.2011
Hearings & Appeals Eligibility Specialist
Alpha Rae Personnel
09.2009 - 06.2011
Core 40 Diploma - undefined
Marion High School
Bachelor of Science - Public Relations and Advertising, Marketing
University of Southern Indiana
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