Jamie Wolfe
Elkhart,IN
Summary
Seasoned State Eligibility Consultant with substantial experience in determining eligibility for government programs. Known for strong analytical skills and comprehensive understanding of state benefits regulations. Consistently make impactful contributions to team goals through keen attention to detail and proactive problem-solving abilities. Have successfully enhanced efficiency within previous roles while ensuring compliance with all state and federal requirements.
Overview
12
12
years of professional experience
Work History
State Eligibility Consultant
State of Indiana
Lagrange, IN
03.2012 - Current
- Performed periodic reviews of existing cases to ensure continued compliance with established standards.
- Analyzed data from multiple sources to determine changes in applicant's financial status over time.
- Compiled reports summarizing caseloads, outcomes, trends. for management review.
- Reviewed applications, conducted interviews, and verified documents to ensure accuracy and compliance with program regulations.
- Provided customer service support via telephone or email inquiries from applicants or their representatives.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Gathered financial information from clients regarding income, assets and debts.
- Explained reasons behind application denials and recommended further action.
- Reviewed applications to verify client information and resolve discrepancies.
- Contacted client references and employers to determine legitimacy of applicant information.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Entered client information and files into databases for further review and tracking.
- Coordinated with other departments to promote prompt processing of client applications.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Criminal Justice
Indiana University South Bend
South Bend, IN05-2003
Skills
- Data Interpretation
- Interviewing techniques
- Eligibility Determination
- Policy analysis
- Telephone Etiquette
- Applicant support and service
- Documentation and paperwork
- Recordkeeping and data input
- Advocacy and Counseling
- Program understanding and advisement
- Application assessment
- Effective communication skills
- Government relations
- Disability Awareness
- Documentation And Reporting
- Income verification
- Verbal Communication
- Application Review
- Appointment Scheduling
- Benefits Administration
- Medicaid knowledge
- Policy Interpretation
- Microsoft Office
- Cultural Competency
- Public assistance programs
- Confidentiality
- Data Entry
- Social Services
Timeline
State Eligibility Consultant
State of Indiana
03.2012 - Current
Bachelor of Science - Criminal Justice
Indiana University South Bend