Deborah Hensley
Aurora,IN
Summary
Detail-oriented professional with over 30 years of experience as a State Eligibility Consultant. Skilled in effective communication and conflict resolution, ensuring compliance with regulations while enhancing client satisfaction and program enrollment outcomes.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
State Eligibility Consultant
Dearborn County Division of Family Resources
Greendale, IN
01.1991 - 11.2023
- Assessed applications for state eligibility programs and ensured compliance with regulations.
- Provided guidance to clients regarding eligibility criteria and requirements.
- Assisted in resolving client inquiries and issues related to program enrollment and benefits.
- Provided customer service support via telephone or face to face inquiries from applicants or their representatives.
Education
Bachelor of Science - Social Work
Ball State University
Muncie, IN 08.1986 - 02.1990
Skills
- Case management
- Customer relationship management
- Effective communication
- Conflict resolution
- Problem solving
- Attention to detail
- Interviewing techniques
- Data interpretation
Timeline
State Eligibility Consultant
Dearborn County Division of Family Resources
01.1991 - 11.2023
Bachelor of Science - Social Work
Ball State University
08.1986 - 02.1990