Lisa Reel
Rockville,IN
Summary
Accomplished State Eligibility Consultant with a proven track record at the State of Indiana/FSSA, enhancing eligibility processes and client satisfaction. Expert in eligibility determination and known for exceptional verbal communication skills. Achieved significant improvements in process efficiency and accuracy, demonstrating professionalism and empathy in client interactions. Maintains rigorous adherence to regulations, ensuring comprehensive support and service quality.
Overview
37
37
years of professional experience
Work History
State Eligibility Consultant
State of Indiana/FSSA
05.1988 - Current
- Streamlined eligibility processes by implementing efficient case management techniques.
- Achieved high levels of satisfaction among clients by consistently demonstrating empathy, patience, and professionalism during interactions.
- Increased accuracy in eligibility determination through thorough analysis of applicant data and verification methods.
- Enhanced customer service quality by providing accurate and timely responses to inquiries.
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Established databases to track, analyze and automate eligibility application processes.
- Evaluated client needs accurately, providing appropriate resources for assistance and support.
- Maintained updated knowledge on applicable laws, regulations, policies, and procedures related to state benefit programs.
Education
High School Diploma -
Terre Haute North Vigo
3434 Maple Ave, Terre Haute, IN05-1981
Skills
- Eligibility determination
- Verbal communication
- Eligibility procedures
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Flexibility
- Active listening
- Self motivation
- Professionalism
Timeline
State Eligibility Consultant
State of Indiana/FSSA
05.1988 - Current
High School Diploma -
Terre Haute North Vigo
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