Lizeth Arratia Uresti
Indianapolis,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
State Eligibility Consultant
State of Indiana
02.2024 - Current
- Managed high caseloads efficiently without sacrificing quality or attention to detail in evaluations.
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Assisted clients in understanding program requirements through clear communication both verbally and in writing.
- Reduced application processing time by optimizing workflow and utilizing electronic document management systems.
Owner
RRBL Construction LLC
09.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Eligibility Specialist
Knowledge Services
06.2023 - 02.2024
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Front desk associate
Jack’s Crew
08.2019 - 09.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations.
- Answered customer telephone calls promptly and appropriately handled needs.
- Contributed to efficient office operations through accurate data entry tasks as required.
Education
Licensed Manicurist -
Tricocci University of Beauty Culture
09.2020
High School Diploma - Science, Engineering and Math
Arsenal Technical High School
Indianapolis, IN06.2014
Skills
- Bilingual in English and Spanish
- Proficient in Microsoft Word
- Proficient in Excel
- Microsoft Office
- Medicaid knowledge
- Telephone Etiquette
- Public assistance programs
- Document Management
- Interviewing techniques
- Verbal Communication
- Data Entry
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
State Eligibility Consultant
State of Indiana
02.2024 - Current
Eligibility Specialist
Knowledge Services
06.2023 - 02.2024
Owner
RRBL Construction LLC
09.2020 - Current
Front desk associate
Jack’s Crew
08.2019 - 09.2020
Licensed Manicurist -
Tricocci University of Beauty Culture
High School Diploma - Science, Engineering and Math
Arsenal Technical High School
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