Lindsey Lane
Bedford,IN
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
13
13
years of professional experience
Work History
State Eligibility Consultant
State Of Indiana
12.2010 - Current
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Streamlined eligibility processes by implementing efficient case management techniques.
- Monitored ongoing changes in state legislation affecting program guidelines; promptly disseminated this information among team members as needed.
- Developed and conducted comprehensive training programs for new staff members, ensuring consistent understanding of policies and procedures.
- Maintained updated knowledge on applicable laws, regulations, policies, and procedures related to state benefit programs.
- Achieved high levels of satisfaction among clients by consistently demonstrating empathy, patience, and professionalism during interactions.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05.2002
Skills
- Eligibility Determination
- Policy analysis
- Data Interpretation
- Effective communication skills
Timeline
State Eligibility Consultant
State Of Indiana
12.2010 - Current
High School Diploma -
Bedford North Lawrence High School