Elias Cardenas
Lubbock,TX
Summary
Administrative and operations professional with over 8 years of leadership, customer service, employee development, and team coordination experience. Proven ability to manage daily operations, train employees, onboard hire employees, improve workflow efficiency and maintain accurate records in fast-paced environments. Currently pursuing a Bachelor's Degree in Business Administration while seeking to transition into Human Resources or Administration where strong organizational, communication, and problem-solving skills can contribute to organizational success
Overview
8
8
years of professional experience
Work History
Assistant Service Manager
Market Street
Lubbock, USA
01.2026 - Current
- Supervise daily operations while leading, coaching, and developing team members.
- Conduct employee performance evaluations and provide ongoing coaching to improve productivity.
- Coordinate staffing, scheduling, and workflow between departments.
- Resolve customer concerns while maintaining high service standards.
- Ensure compliance with company policies and operational procedures.
E-Commerce Manager
Market Street
Lubbock, USA
07.2024 - 01.2026
- Managed daily online order fulfillment and department operations.
- Recruited, interviewed, onboarded, and trained new employees.
- Monitored department performance metrics to improve efficiency and customer satisfaction.
- Maintained inventory accuracy and coordinated with multiple departments.
- Led employee development initiatives to improve productivity.
Texas Works Advisor
The State Of Texas
Lubbock, USA
05.2024 - 07.2024
- Interviewed applicants to determine eligibility.
- Maintained confidential client records.
- Reviewed documentation for compliance.
- Processed high volumes of case information accurately.
- Communicated policies and procedures to customers.
E-Commerce Lead
Market Street
Lubbock, USA
11.2022 - 05.2024
- Trained new employees for proper understanding in order to create a successful and efficient team for the leader.
- Developed an understanding for analytics to demonstrate how to create and improve a department to be the best in the company.
- Addressed correctives/coaching opportunities when addressed or needed by proper management.
General Merchandise Clerk
Albertsons Market
Clovis, USA
03.2018 - 11.2022
- Executed weekly pricing changes for general merchandise categories to ensure competitive pricing.
- Labeled, stocked, and inventoried general merchandise while reviewing expiration dates to maintain product freshness.
Education
Associate of Applied Science - Business Administration
Eastern New Mexico University
Portales, NM05-2027
Skills
- Recruiting and Interviewing
- Employee onboarding
- Performance Management
- Employee Relations
- Leadership
- Compliance
- Administrative Support
- Microsoft Office
Timeline
Assistant Service Manager
Market Street
01.2026 - Current
E-Commerce Manager
Market Street
07.2024 - 01.2026
Texas Works Advisor
The State Of Texas
05.2024 - 07.2024
E-Commerce Lead
Market Street
11.2022 - 05.2024
General Merchandise Clerk
Albertsons Market
03.2018 - 11.2022
Associate of Applied Science - Business Administration
Eastern New Mexico University