Elias Dreke
Conway,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Teller
Centennial Bank
Greenbrier, AR
10.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Client Expert
AT&T
Little Rock, AR
06.2024 - Current
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
Front of House Staff Member
Winthrop Rockefeller Institute
Morrilton, AR
08.2023 - 05.2024
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Asset Protection Associate/ Cashier
Walmart
Dardanelle, AR
09.2022 - 05.2023
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Manager
SUBWAY®Restaurants
Dardanelle, AR
12.2020 - 09.2022
- Controlled reduction of loss inventory by protecting company assets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
High School Diploma -
Two Rivers High School
Ola, AR05.2022
Skills
- Management skills
- Cross-cultural communication
- Professional Communication
- Time Management Techniques
- Analytical and Critical Thinking
- Bilingual in Spanish and English
Timeline
Teller
Centennial Bank
10.2024 - Current
Client Expert
AT&T
06.2024 - Current
Front of House Staff Member
Winthrop Rockefeller Institute
08.2023 - 05.2024
Asset Protection Associate/ Cashier
Walmart
09.2022 - 05.2023
Assistant Manager
SUBWAY®Restaurants
12.2020 - 09.2022
High School Diploma -
Two Rivers High School