Elias Franco
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Senior Property Manager
AJ's Staffing Services
06.2016 - Current
- Resolved conflicts between residents and management using creative solutions
- Collect current and past due rent
- Send rental agreement notifications to delinquent accounts
- Send irresolvable debt to the legal department
- Vigilant tracking of market trends on Excel
- Administrative duties: gathered all necessary documentation for proper processing
- Negotiating payments while continuing to build a positive relationship with residents
- Performed telephone contact with residents according to guidelines and standards to ensure payment
- Managed collection efforts with a high level of persuasiveness and professionalism
- Maintained positive customer relationship and minimize bad debt exposure
Assistant Property Manager
Avanti Residential
07.2019 - 01.2020
- Resolved conflicts between residents and management using creative solutions
- Collect current and past due rent
- Send rental agreement notifications to delinquent accounts
- Send irresolvable debt to the legal department
- Vigilant tracking of market trends on Excel
- Administrative duties: gathered all necessary documentation for proper processing
- Negotiating payments while continuing to build a positive relationship with residents
- Performed telephone contact with residents according to guidelines and standards to ensure payment
- Managed collection efforts with a high level of persuasiveness and professionalism
- Maintained positive customer relationship and minimize bad debt exposure
Seasonal FHN Shift Manager - Assignment Ended
Integrity Staffing Solutions
Phoenix, AZ
01.2017 - 02.2018
- Partner with client managers to ensure our associates are successful and business needs are met
- Coordinate and manage large group meetings including Orientation and day one check ins
- Lead the warehouse floor, hiring, managing, and training a team of coaches to ensure people are in the right place, at the right time, doing the right things
- Motivate the team to achieve their daily productivity and quality goals
- Set the pace for all Integrity associates and team members at your location
- Are energized by creating a customer experience that exceeds expectations and drives loyalty
- Issue disciplinary action, when needed, up to and including termination
- Partner with our HR and Safety teams to ensure our associates work in a safe work environment
- Must be willing and able to complete all job functions within established deadlines (as established by your Manager) on a daily, weekly, monthly and yearly basis
Bilingual Account Manager
CorVel Corporation
07.2013 - 09.2015
- Educated claimants and families on care coordination, treatment options, and ongoing care requirements.
- Executed timely collection and recovery activities to minimize risk costs and optimize returns.
- Investigated payment arrears, coding debtors appropriately to determine subsequent collection actions.
- Communicated with debtors via phone and written correspondence to manage debt processes.
- Reviewed quality adjustment requests, completing documentation packages per underwriting guidelines for approval or rejection.
- Developed interdisciplinary care plans by coordinating information and resolving issues affecting care progression.
- Monitored care delivery by assessing progress toward outcomes and addressing deviations in the plan.
- Maintained professional knowledge through educational workshops and participation in professional societies.
Education
Associate - Liberal Arts & General Studies
South Mountain Community College
Phoenix, AZ05.2010
Skills
- Bilingual in Spanish
- Administrative leadership
- Problem solving
- Customer service
- Property management
Timeline
Assistant Property Manager
Avanti Residential
07.2019 - 01.2020
Seasonal FHN Shift Manager - Assignment Ended
Integrity Staffing Solutions
01.2017 - 02.2018
Senior Property Manager
AJ's Staffing Services
06.2016 - Current
Bilingual Account Manager
CorVel Corporation
07.2013 - 09.2015
Associate - Liberal Arts & General Studies
South Mountain Community College
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